https:/jobs.rbc.com/ca/en/job/R-0000136698/Operations-Analyst

Royal Bank of Canada; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution is seeking an Operations Analyst to provide high-quality technical support for applications. Responsibilities include troubleshooting application incidents, performing root cause analysis, and collaborating with global teams. The ideal candidate will have strong technical knowledge, problem-solving skills, and proficiency in incident management tools. This role offers a dynamic work environment where adaptability and effective communication are crucial for success.

Qualifications

• Strong technical knowledge of supported applications and related technologies.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Active learning and adaptability are essential.

Responsibilities

• Monitor and resolve application-related incidents in a timely manner.
• Perform root cause analysis for recurring issues.
• Act as first/second-level support for application incidents.

Skills

Troubleshooting

Analytical thinking

Problem-solving

Excellent communication

Collaboration skills

Tools

ITIL processes

Incident management tools

Job scheduling software

Job description

Operations Analyst – Application Support

Objective: Provide high‑quality technical support for GAM applications, ensuring seamless functionality, rapid issue resolution, and continuous performance enhancement.

Responsibilities

• Monitor, troubleshoot, and resolve application‑related incidents in a timely manner.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Act as first/second‑level support for application incidents reported by users.
• Escalate complex issues to onshore teams or third‑party vendors when necessary.
• Document incidents, resolutions, and lessons learned in the knowledge base.
• Collaborate closely with onshore teams, business stakeholders, and other support teams.
• Assist in testing, deployment, and validation of application changes or upgrades.
• Proactively monitor application performance and identify potential issues before they impact users.
• Conduct periodic health checks and performance tuning.
• Maintain up‑to‑date documentation of support procedures, configurations, and application workflows.
• Generate and share regular reports on application performance, incident trends, and SLA adherence.

Qualifications

• Strong technical knowledge of supported applications and related technologies.
• Proficiency in troubleshooting, analytical thinking, and problem‑solving.
• Familiarity with ITIL processes and incident management tools.
• Excellent communication and collaboration skills for global team effectiveness.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Active learning, adaptability, customer service, decision making, group problem solving, IT standards, job scheduling software, lifelong learning, long‑term planning, operational delivery, operations support, production support, software applications.

Equal Opportunity

RBC is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.