HR Shared Services Leader: Advisory & Operations

DFI Retail Group – All Market; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail group in Petaling Jaya is seeking a Senior Manager for HR Shared Services. This role involves leading a team of 20, overseeing HR inquiry management, and ensuring efficient delivery of talent acquisition and management services. Ideal candidates will have over 8 years of HR operations experience, including team management, with strong stakeholder engagement skills and fluency in English and Chinese/Cantonese. The position offers an opportunity to contribute to a dynamic HR environment.

Qualifications

• 8+ years of experience in HR operations, including 3+ years in a managerial role.
• Knowledge of recruitment and talent management processes essential.
• Fluent in English and Chinese/Cantonese for effective stakeholder engagement.

Responsibilities

• Lead a team of 20 to manage HR inquiries and talent delivery services.
• Ensure service level adherence and monitor team performance metrics.
• Oversee recruitment and talent management service delivery for compliance.

Skills

HR operations management

Stakeholder management

Team leadership

Problem-solving

Communication skills

Customer orientation

Education

Bachelor’s degree in human resources or related field

Tools

SAP SuccessFactors

Workday

Job description

A leading retail group in Petaling Jaya is seeking a Senior Manager for HR Shared Services. This role involves leading a team of 20, overseeing HR inquiry management, and ensuring efficient delivery of talent acquisition and management services. Ideal candidates will have over 8 years of HR operations experience, including team management, with strong stakeholder engagement skills and fluency in English and Chinese/Cantonese. The position offers an opportunity to contribute to a dynamic HR environment.