HR Shared Services Lead: Advisory & Operations

DFI Retail Group – All Market; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail group in Malaysia seeks a People Services Manager to oversee the Advisory & Operations team. This role involves managing HR inquiries, driving process improvements, and collaborating with stakeholders. Ideal candidates should have 5–7 years of relevant experience, strong communication skills in English and Chinese/Cantonese, and a bachelor's degree in a relevant field. The company fosters a culture of service excellence and continuous learning.

Qualifications

• 5–7 years of experience in HR operations or shared services.
• At least 2 years in a people manager role.
• Proven experience managing inquiry handling or service desk functions.
• Strong understanding of HR processes and systems.

Responsibilities

• Lead and manage the Advisory & Operations team.
• Ensure consistent service levels and adherence to SLAs.
• Oversee resolution of HR inquiries and triage complex requests.
• Develop and maintain knowledge base and SOPs.

Skills

HR operations

Team management

Stakeholder management

Problem-solving

Communication in English

Communication in Chinese/Cantonese

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

SAP SuccessFactors

Workday

Job description

A leading retail group in Malaysia seeks a People Services Manager to oversee the Advisory & Operations team. This role involves managing HR inquiries, driving process improvements, and collaborating with stakeholders. Ideal candidates should have 5–7 years of relevant experience, strong communication skills in English and Chinese/Cantonese, and a bachelor's degree in a relevant field. The company fosters a culture of service excellence and continuous learning.