HR Service Concierge Associate

Abbott Laboratories; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading health care company in Malaysia seeks an HR service operations professional to provide efficient concierge service for resolving employee inquiries. The ideal candidate should possess a strong customer service focus with the ability to work collaboratively. Responsibilities include responding to inquiries, resolving requests in a timely manner, and focusing on operational excellence. Candidates should demonstrate good communication skills and an ability to interpret customer needs for effective resolution.

Qualifications

• Strong customer service focus while resolving HR inquiries.
• Ability to work collaboratively with HR service team.
• Demonstrated urgency and efficiency in handling requests.

Responsibilities

• Respond to service inquiries with timely and professional replies.
• Work with urgency to resolve or escalate requests.
• Identify roadblocks to customer service quality and suggest improvements.
• Meet standards for schedule adherence and reliability.

Skills

Customer service focus

Effective communication

Ability to listen and interpret requests

Operational efficiency

Job description

A leading health care company in Malaysia seeks an HR service operations professional to provide efficient concierge service for resolving employee inquiries. The ideal candidate should possess a strong customer service focus with the ability to work collaboratively. Responsibilities include responding to inquiries, resolving requests in a timely manner, and focusing on operational excellence. Candidates should demonstrate good communication skills and an ability to interpret customer needs for effective resolution.