HR Retail Specialist

Adecco; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking an HR Retail Specialist to drive the end-to-end HR strategy for a luxury retail workforce. Responsibilities include managing the full lifecycle of retail talent, leading talent acquisition, and ensuring compliance with local regulations. Candidates should have at least 3 years of experience in HR within retail or luxury environments, and strong stakeholder management skills are essential. This role emphasizes developing talent and improving employee engagement in a competitive market.

Qualifications

• Minimum 3 years of HR experience in retail, hospitality, or luxury environments.
• Hands-on experience in Industrial Relations and managing employee disputes.
• Field-oriented and comfortable working directly with retail teams.

Responsibilities

• Manage the full lifecycle of retail talent from recruitment to development.
• Lead retail talent acquisition ensuring candidates reflect brand values.
• Handle employee relations matters within the retail field.

Skills

Stakeholder management

Communication skills

Influencing skills

Understanding of retail KPIs

Education

Bachelor’s degree in Human Resources or related field

Job description

Adecco’s client is seeking a dynamic, business-oriented, and people-focused HR Retail Specialist to drive the end-to-end HR strategy for a luxury retail workforce. This role partners closely with Retail Operations and leadership teams to attract, develop, and retain high-performing retail talent while embedding a strong culture and delivering an exceptional consumer experience.

Key Responsibilities

• Manage the full lifecycle of retail talent, from recruitment and onboarding to career development, ensuring employees reflect brand values and are fully engaged.
• Lead end-to-end retail talent acquisition ensuring candidates reflect brand values, and luxury service standards
• Handle employee relations matters within the retail field, including disciplinary issues, conflict resolution, and compliance-related concerns
• Collaborate with Learning & Development and Brand Education teams to align product knowledge training with leadership, service excellence, and soft skills development
• Drive performance management processes, aligning qualitative service KPIs with commercial and sales targets
• Partner with Finance and Retail Operations to manage commission schemes, incentives, and retail compensation structures
• Develop and implement engagement to improve retention, morale, and employee loyalty in a competitive retail market
• Ensure compliance with local labour regulations, including working hours, payroll accuracy, incentives, and health and safety requirements

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Minimum 3 years of HR experience in retail, hospitality, luxury, or high-touch service environments
• Hands‑on experience in Industrial Relations, including disciplinary cases and employee disputes
• Understanding of retail KPIs and ability to link HR initiatives to business performance
• Strong stakeholder management, communication, and influencing skills
• Field-oriented, agile, and comfortable working directly with retail teams