HR Manager

BTI Executive Search; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading HR solutions provider is seeking a Head of HR Operations to lead HR management for over 200 retail stores in Malaysia. This role involves driving performance and enhancing customer satisfaction through effective HR initiatives and training programs during periods of change. Candidates must have extensive retail HR experience and strong communication skills, with a passion for developing talent. Frequent travel across Malaysia is required to support store teams and ensure alignment with HR strategies.

Qualifications

• Extensive experience managing large-scale retail operations.
• Strong grasp of all aspects of retail workforce performance.
• Excellent influencer and communicator at all business levels.

Responsibilities

• Lead HR operations for over 200 retail stores across Malaysia.
• Partner with store managers to enhance performance and customer satisfaction.
• Implement recruitment strategies during business transformations.

Skills

Extensive experience in retail HR

Strong understanding of retail operations

Excellent communication skills

P&L management

Experience in training and development

Highly proactive

Ability to work autonomously

Comfortable in fast-paced environments

Job description

Lead HR operations for over 200 retail stores across Malaysia, ensuring alignment with business goals and corporate culture during change management processes.

Responsibilities

• Work closely with Store Managers to drive performance, implement improvements, and enhance customer satisfaction while navigating change.
• Take charge of retail training programs, focusing on staff competencies, sales growth, and service standards amid business change.
• Lead a team of three direct reports to deliver training initiatives, ensuring objectives are met during transition.
• Design and implement innovative recruitment strategies for store-level roles, ensuring smooth onboarding through change periods.
• Leverage digital tools, social media, and local outreach to attract diverse candidates during business transformation.
• Partner with the Head of Operations and General Manager to drive HR initiatives that align with business goals through transformation.
• Provide HR support to regional stakeholders, offering insights into talent management, performance, and organizational development.
• Anticipate HR challenges and identify opportunities to improve business performance during the change management process.
• Manage P&L understanding and sales training, optimizing profitability and fostering a high-performance culture in stores during change.
• Lead employee relations, conflict resolution, and disciplinary actions while maintaining morale and engagement during transformation.
• Oversee talent acquisition, succession planning, and retention strategies to ensure a strong talent pipeline throughout the change process.
• Travel across Malaysia to support stores, conduct training, build relationships, and ensure alignment with regional HR strategies during periods of change.

Requirements

• Extensive experience in retail HR, with a background in managing large-scale retail operations.
• A strong understanding of retail operations, from store management to staff performance, with a passion for training and developing talent.
• Excellent communication skills, with the ability to influence at all levels of the business, including regional stakeholders and senior leaders.
• A solid grasp of P&L management and the ability to drive sales performance and operational improvements.
• Experience in designing and delivering sales training and employee development programs.
• Someone who is highly proactive, can work autonomously, and is comfortable in a fast‑paced, complex environment.
• Ability to travel frequently across Malaysia to engage with store teams and provide on-site support.