Housekeeping Supervisor (Sunway Putra Hotel Kuala Lumpur)

Sunway Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Kuala Lumpur is seeking a Housekeeping Supervisor to oversee room cleaning and staff training. The ideal candidate will have 2 to 5 years of experience in a similar role, strong leadership abilities, and excellent attention to detail. Responsibilities include supervising cleaning operations, managing guest requests, and ensuring quality service standards. This role offers a dynamic work environment within the hospitality sector, focusing on guest satisfaction and operational excellence.

Qualifications

• Minimum of 2 to 5 years of work experience required in a similar position.
• Must be willing to work in Kuala Lumpur.

Responsibilities

• Supervise cleaning and servicing of rooms and areas.
• Train and direct housekeeping staff.
• Handle guest requests and complaints effectively.
• Maintain equipment and store areas in good order.

Skills

Leadership skills

Attention to detail

Problem-solving

Communication skills

Education

Higher Secondary/STPM/'A' Level/Pre-U, Bachelor's Degree, Post Graduate Diploma

Job description

• Report rooms ready to Housekeeping office as frequently as possible regardless of occupancy.
• Train and direct staff in his/ her area of responsibility.
• Supervises the overall cleaning and servicing of rooms, corridors, services and store areas in accordance with instruction form the Housekeeping Manager or his representative.
• Maintains by supervise on the good order and service ability of store areas and equipment in use by the housekeeping staff.
• Issue verbal and written orders of work to be done.
• Check occupied departure and complaints.
• To attend guest requests and complaints.
• Organize work assigned to her/ him, ensure that staff understands, perform their duties quickly and efficiently in order that the standard of quality and service are met at all times.
• Have complete charge of all housekeeping operations and personnel during duty hours to areas assigned to her/ him.
• Responsible for immediately reporting sick and irregular behavior of guests, staffs and areas of responsibilities.
• To make a report by using the documentation’s available therefore, defects and repairs requiring maintenance attention.

Report should be followed up and checked, to make sure that work is done.

• Endorse pantry in writing before going off duty and ensure all floor keys are intact.
• Assist in checking public areas in the absence of the Public

Area Supervisor when asked by the Assistant Housekeepers or Housekeeping Manager.

• Keeps log book up to date for the Assistant Housekeeper inspection.
• Study late duty report, sign and follow up if necessary.
• Accept any extra duties on top of her/ him normal numbers as set out by the Assistant Housekeeper or Housekeeping Manager.
• Check expected VIP rooms where special treatment should be given.

Description

JOB DESCRIPTION: -

• Report rooms ready to Housekeeping office as frequently as possible regardless of occupancy.
• Train and direct staff in his/ her area of responsibility.
• Supervises the overall cleaning and servicing of rooms, corridors, services and store areas in accordance with instruction form the Housekeeping Manager or his representative.
• Maintains by supervise on the good order and service ability of store areas and equipment in use by the housekeeping staff.
• Issue verbal and written orders of work to be done.
• Check occupied departure and complaints.
• To attend guest requests and complaints.
• Organize work assigned to her/ him, ensure that staff understands, perform their duties quickly and efficiently in order that the standard of quality and service are met at all times.
• Have complete charge of all housekeeping operations and personnel during duty hours to areas assigned to her/ him.
• Responsible for immediately reporting sick and irregular behavior of guests, staffs and areas of responsibilities.
• To make a report by using the documentation’s available therefore, defects and repairs requiring maintenance attention.

Report should be followed up and checked, to make sure that work is done.

• Endorse pantry in writing before going off duty and ensure all floor keys are intact.
• Assist in checking public areas in the absence of the Public

Area Supervisor when asked by the Assistant Housekeepers or Housekeeping Manager.

• Keeps log book up to date for the Assistant Housekeeper inspection.
• Study late duty report, sign and follow up if necessary.
• Accept any extra duties on top of her/ him normal numbers as set out by the Assistant Housekeeper or Housekeeping Manager.
• Check expected VIP rooms where special treatment should be given.

Requirements

REQUIREMENTS: -

• Candidate must possess at least a

Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, any field.

• Applicants must be willing to work in Kuala Lumpur.
• At least 2 to 5 years of work experience required in a similar position.

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