Housekeeping Supervisor (Rooms)

Citytro; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Bayan Lepas is seeking a Housekeeping Supervisor to manage daily operations of the housekeeping department. Responsibilities include creating staff schedules, training new employees on cleaning procedures and safety protocols, conducting inspections, and maintaining inventory levels. The ideal candidate will possess strong leadership skills to inspire the team and ensure high standards of cleanliness and guest satisfaction. Apply now to join a dynamic team in a thriving environment.

Qualifications

• Experience in managing housekeeping operations in the hospitality industry.
• Ability to train staff and conduct performance evaluations.
• Strong communication and conflict resolution skills.

Responsibilities

• Oversee daily operations of the housekeeping department.
• Create and manage work schedules for housekeeping staff.
• Conduct inspections of guest rooms and public areas.

Job description

Responsible in overseeing the daily operations of the housekeeping department, ensuring that cleanliness and maintenance standards are met throughout the facility. This includes managing and scheduling housekeeping staff, inspecting rooms and public areas, training new employees, and coordinating with other departments.

Duties and Responsibilities

• Create and manage daily, weekly, or monthly work schedules for all housekeeping personnel, ensuring optimal staffing coverage and efficient delegation of tasks across all shifts.
• Lead and conduct comprehensive training for new employees on all cleaning procedures, chemical safety protocols, and hotel policies, while providing ongoing training and professional development for existing staff members.
• Oversee and manage staff performance by providing regular constructive feedback and coaching and participating in formal performance evaluations.
• Motivate and inspire the housekeeping team, fostering a culture of excellence and teamwork. Encourage a harmonious workplace with all nationalities in the team. Actively address and resolve conflicts, disagreements, or any internal issues that may arise among the housekeeping team in a fair and timely manner.
• Conduct frequent, rigorous inspections of all guest rooms, public common areas (such as lobbies and hallways), and back-of-house area to verify adherence to established cleanliness, order, and maintenance standards.
• Monitor inventory levels of cleaning supplies, amenities, and equipment, placing orders as needed to ensure adequate stock. Daily stock levels to be monitored and updated to Executive Housekeeper weekly.
• Respond promptly and professionally to all guest requests or complaints related to housekeeping services, prioritising rapid resolution to ensure exceptional guest satisfaction.
• Enforce strict adherence among all staff to hotel safety, hygiene, and sanitation regulations, including proper chemical handling and use of protective equipment. Update regularly the list of chemicals and ensure all SDS (Safety Data Sheet) are in place.
• Ensure seamless interdepartmental coordination by proactively communicating and collaborating with the Front Desk, Maintenance, and other departments to facilitate smooth, uninterrupted hotel operations.
• Communicating with hotel management about departmental needs, performance, and any issues that require their attention.
• Contribute to the strategic development and implementation of new or improved cleaning procedures, efficiency protocols, and operational guidelines.
• Implement and monitor cost control strategies designed to minimise departmental expenses (such as minimising wastage and optimising supply use) while maximising productivity and maintaining high quality standards.
• Ensure stringent inventory control of all consumables and assets used by the housekeeping department.
• Oversee and enforce the correct and efficient execution of all Lost and Found procedures, ensuring proper documentation and secure handling of guest belongings.

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