Hotel Receptionist/Waiter/Waitress

W Kuala Lumpur; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel in Kuala Lumpur seeks a friendly and professional Receptionist/Waitstaff. This role involves welcoming guests, managing check-in/check-out, and ensuring a seamless guest experience. Ideal candidates should possess excellent English and Tagalog skills, have 1-2 years of hotel experience, and be available for shifting schedules. Competitive compensation includes service charge, tips, health insurance, and opportunities for training and career growth.

Benefits

Competitive monthly salary

Service charge and tips

Health insurance after regularization

Paid holiday and sick leaves

Employee discounts

Qualifications

• Minimum of 1-2 years of experience as a hotel receptionist or front desk agent.
• Fluency in English and Tagalog is required.
• Willingness to work on shifting schedules including nights and weekends.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Handle check-in and check-out procedures efficiently.
• Manage reservations and inquiries across various platforms.

Skills

Excellent English communication skills

Pleasant personality

Strong problem-solving skills

Neat and professional appearance

Customer-service orientation

Education

High school diploma

College degree in Hospitality or related field

Tools

Hotel management software (Opera, Fidelio)

MS Office

Job description

This job is all about being the welcoming face of our hotel as a Receptionist and Waitstaff. You might like this job because you get to meet new people daily and help create a fantastic guest experience!

We are looking for a friendly, professional, and highly organized Hotel Receptionist/Waiter/Waitress to be the face of our hotel. You will be the first point of contact for our guests, ensuring a warm welcome and seamless guest experience from check-in to check out.

Job Requirements

• Greet and welcome guests upon arrival and departure
• Handle check-in and check-out procedures efficiently
• Manage phone calls, reservations, and inquiries (walk-in, email, phone, online platforms)
• Process payments and maintain accurate records
• Coordinate with housekeeping, F&B, and other departments to fulfil guest requests
• Handle guest complaints and concerns professionally and promptly
• Maintain the cleanliness and orderliness of the front desk area
• Assist with concierge services (restaurant reservations, transportation, tourist information, etc.)
• Ensure compliance with hotel policies and safety procedures

Qualifications

• At least a high school diploma; college degree in Hospitality, Tourism, or related field is an advantage
• Minimum 1–2 years of experience as a hotel receptionist/front desk agent (fresh graduates with strong potential are welcome to apply)
• Excellent English communication skills (both verbal and written); Tagalog fluency required
• Pleasant personality with a genuine customer-service orientation
• Strong problem-solving skills and ability to stay calm under pressure
• Proficient in hotel management software (Opera, Fidelio, or similar is a plus) and MS Office
• Willing to work on shifting schedules, including nights, weekends, and holidays
• Neat and professional appearance

Benefits & Compensation

• Competitive monthly salary basic pay
• Service charge and tips (performance-based)
• 13th-month pay
• Government-mandated benefits
• HMO/health insurance after regularization
• Free meals on duty
• Uniform provided + laundry allowance
• Paid holiday and sick leaves
• Training and career growth opportunities
• Employee discounts on room rates and F&B outlets

How to Apply

Interested applicants may send their updated resume as soon as possible.