Hotel receptionist

RC Hotel; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A well-established hospitality brand in Melaka is seeking a full-time Hotel Receptionist to join the Front Office team. In this crucial position, you will warmly greet guests, manage check-in and check-out procedures, and assist with inquiries about hotel facilities. The ideal candidate should have exceptional communication skills, experience in customer service, and a passion for hospitality. Join us to contribute to creating memorable guest experiences in a supportive work culture.

Qualifications

• Previous experience in a customer-facing role, preferably within hospitality.
• Ability to engage with diverse guests and provide exceptional service.
• Proficient in handling payments and managing accounts.

Responsibilities

• Greet and welcome guests upon arrival for a smooth check-in process.
• Respond to guest enquiries promptly and provide information about facilities.
• Assist with luggage handling and concierge services as needed.
• Perform administrative duties like data entry and filing.

Skills

Strong communication and interpersonal skills

Problem-solving and conflict resolution

Fluency in English

Flexible and adaptable

Tools

Hotel management software

Job description

Join the Front Office team at RC Hotel in the historic city of Melaka as a full-time Hotel Receptionist. In this pivotal role, you will be providing a warm welcome and exceptional service to our guests. With a focus on creating memorable experiences, you will play a vital part in the overall success of our established hospitality business.

What you'll be doing

• Warmly greet and welcome guests upon arrival, ensuring a smooth and efficient check‑in and check‑out process
• Respond to guest enquiries and requests promptly and courteously, providing information about the hotel's facilities and local attractions
• Handle guest payments and account management in a professional and accurate manner
• Assist with luggage handling and provide concierge services as needed
• Maintain a high level of customer service and contribute to creating a positive guest experience
• Perform administrative duties such as data entry, filing, and other front desk responsibilities
• Work collaboratively with the wider hotel team to ensure seamless operations

What we're looking for

• Previous experience in a customer‑facing role, preferably within the hospitality industry
• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
• Excellent problem‑solving and conflict resolution skills
• Proficient in using hotel management software
• A passion for delivering exceptional customer service and creating memorable experiences
• Flexible and adaptable, able to work in a fast‑paced environment
• Fluency in English, Bahasa Malaysia and Mandarin‑speaking candidates who will be serving Mandarin‑speaking customers.

About us

RC Hotel is a well‑established hospitality brand with a reputation for excellence. Rooted in the vibrant city of Melaka, we pride ourselves on delivering exceptional guest experiences and fostering a collaborative and inclusive work culture. As we continue to grow, we are seeking talented individuals who share our passion for hospitality and commitment to exceeding customer expectations.

If you are excited by the prospect of joining our dynamic team, we encourage you to apply now.

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