Hotel Operations Manager (Boutique Hotel)

Kloe Hotel; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading hospitality venue in Kuala Lumpur is seeking a creative and driven Hotel Operations Manager. The ideal candidate will lead a team in offering exceptional guest service while managing hotel performance and executing revenue strategies. They should have strong problem-solving and communication skills, alongside a genuine interest in mentorship. Join us if you have a fresh perspective and a passion for creating memorable guest experiences.

Qualifications

• Capable of writing Standard Operating Procedures (SOPs).
• Experience in analyzing rosters and planning shifts.
• Ability to effectively resolve guest complaints.

Responsibilities

• Lead the hotel team to uphold exceptional guest service.
• Execute revenue and marketing strategies.
• Manage performance and profitability.
• Guide the development of hotel strategies.

Skills

Problem-solving skills

Strong communication skills

Delegation skills

Proactive approach

Guest-facing skills

Conflict management

Job description

Join Our Dynamic Team as a Hotel Operations Manager!

We are seeking a creative and driven Hotel Operations Manager to lead our team in providing exceptional guest service and upholding our company's core value: Be Kind.

Functions as the leader of the hotel with responsibility for all aspects of the operation, including: managing general hotel performance, executing revenue and marketing strategies, managing profitability, managing revenue generation activities, and leads the team in the development and implementation of hotel strategies.

What We're Looking For

• Ability to solve problems sustainably and systematically.
• Strong communication and delegation skills.
• A proactive approach to problem‑solving, taking action without delays.
• Proficiency in writing Standard Operating Procedures (SOPs), analyzing rosters, and planning shifts.
• Excellent guest‑facing skills, strong writing abilities, and experience in handling complaints.
• Adept at healthy conflict management.

Who We're Looking For

• A logical and practical approach to challenges.
• A developmental mindset, focused on building robust SOPs.
• Genuine interest in people, willing to engage with both team members and guests.
• Reliable and accountable for self and others.
  • A natural inclination to take care of people.
  • A mentor, eager to guide and develop individuals.
  • A detailed communicator who strives to get the full picture.
  • Takes ownership and holds the team accountable for deadlines and results.

  If you're a young‑at‑heart, creative individual with a fresh perspective and a natural talent to lead a team of individuals who offer genuine kindness as the guest experience, we encourage you to apply!