Hotel Operations Leader - Guest Experience & Safety

Genting Malaysia Berhad; Kampung Chamang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Malaysia is seeking individuals for a role involving hotel operations, guest interactions, and team management. Candidates should have a Diploma in Hospitality Management or equivalent experience, along with excellent communication skills and leadership abilities. This position emphasizes ensuring guest satisfaction and maintaining hotel standards. The ideal candidate will thrive in a dynamic environment and contribute to a high-quality service experience.

Qualifications

• 3 years' experience in hospitality with 2 years as Front Office Supervisor.
• SPM holder with 4 years' experience including 2 years as Front Office Supervisor.

Responsibilities

• Responsible for the smooth operation of the hotel.
• Handle requests and complaints from guests.
• Ensure the front of the hotel is clean and tidy.

Skills

Excellent interpersonal and communication skills

Good working knowledge of computer software applications

Strong leadership and organizing skills

Education

Certificate / Diploma in Hospitality Management / Hotel Catering

Job description

A leading hospitality company in Malaysia is seeking individuals for a role involving hotel operations, guest interactions, and team management. Candidates should have a Diploma in Hospitality Management or equivalent experience, along with excellent communication skills and leadership abilities. This position emphasizes ensuring guest satisfaction and maintaining hotel standards. The ideal candidate will thrive in a dynamic environment and contribute to a high-quality service experience.