Hotel Manager - Putatan, Sabah

Pan Borneo Hotel Kota Kinabalu; West Coast Division; On-site; MYR 50,000 - 70,000; Full time

Job summary

A luxury hotel located in Kota Kinabalu is seeking a Hotel Manager to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will manage budgets, supervise staff, and maintain high service standards. Strong leadership and customer service skills are essential, along with a bachelor's degree in hospitality management. This full-time, on-site role offers an exciting opportunity to contribute to a premier hospitality establishment.

Qualifications

• Skills to ensure positive guest experiences and resolve issues.
• Experience in managing financial performance and optimizing revenue.
• Background in food & beverage quality compliance and operations.
• Knowledge of receptionist duties for smooth check-in/check-out.
• Strong communication and leadership to motivate hotel staff.

Responsibilities

• Oversee daily hotel operations for exceptional guest experience.
• Manage budgets and optimize sales and occupancy rates.
• Collaborate with Food & Beverage teams for operational effectiveness.
• Handle receptionist duties to ensure operational efficiency.

Skills

Customer service skills

Proficiency in budgeting

Experience in food & beverage operations

Leadership skills

Organizational skills

Communication skills

Education

Bachelor's degree in hospitality management or related field

Job description

Pan Borneo Hotel Kota Kinabalu offers a luxurious stay with 320 spacious guestrooms designed for comfort and relaxation. The hotel features 17 Executive Suites, 14 Family Rooms, 69 Executive Rooms, 152 Deluxe Rooms, and 68 Superior Rooms, catering to a wide range of guest preferences. Located in Putatan, the hotel prides itself on exceptional hospitality and superior service. Pan Borneo Hotel is an excellent destination for both business and leisure travelers, creating memorable experiences in Kota Kinabalu.

Role Description

This is a full-time on-site role for a Hotel Manager at Pan Borneo Hotel Kota Kinabalu, located in Putatan. The Hotel Manager will oversee daily hotel operations, ensuring an exceptional guest experience. Responsibilities include managing budgets, supervising staff, maintaining high standards in customer service, optimizing sales and occupancy rates, and collaborating with the Food & Beverage teams. The Hotel Manager will also ensure efficient handling of receptionist duties and overall operational efficiency to achieve the hotel's business objectives.

Qualifications

• Customer service skills to ensure positive guest experiences, resolve issues, and maintain high satisfaction levels
• Proficiency in budgeting and sales to manage financial performance and optimize revenue generation
• Experience in operations related to food & beverage, ensuring quality and compliance with hospitality standards
• Understanding of receptionist duties and front office operations to ensure smooth guest check-ins and check-outs
• Strong leadership, organizational, and communication skills to motivate staff and ensure operational excellence
• Ability to handle multiple tasks and adapt to dynamic hotel environments
• A bachelor's degree in hospitality management, business administration, or a related field is preferred
• Prior experience in hotel management or a similar role is advantageous