Hotel Manager

Ascend Hospitality; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is looking for an experienced Hotel Manager to oversee daily operations and ensure excellent guest satisfaction. The role involves managing staff and maintaining high service standards along with ensuring smooth operational performance. Ideal candidates should have strong leadership skills, comprehensive hotel management experience, and the ability to handle guest feedback professionally. The company offers competitive salary packages and career growth opportunities.

Benefits

Competitive salary package

Opportunities for career growth

Supportive and professional working environment

Qualifications

• Proven experience as a Hotel Manager or in a similar role.
• Strong leadership and communication skills.
• Good organizational and problem-solving abilities.

Responsibilities

• Oversee daily hotel operations and ensure efficient workflow.
• Manage and supervise hotel staff, including scheduling and performance monitoring.
• Ensure high levels of guest satisfaction and handle guest feedback or complaints professionally.
• Monitor hotel budgets, expenses, and operational costs.
• Ensure compliance with policies, safety regulations, and hygiene standards.
• Coordinate with departments like housekeeping and maintenance.
• Maintain quality standards and improve service delivery.
• Prepare operational reports and support management decisions.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Knowledge of hotel management systems

Job description

We are seeking an experienced and responsible Hotel Manager to oversee daily hotel operations and ensure excellent guest satisfaction. The ideal candidate will manage staff, maintain high service standards, and ensure smooth operational performance of the hotel.

Key Responsibilities

• Oversee daily hotel operations and ensure efficient workflow
• Manage and supervise hotel staff, including scheduling and performance monitoring
• Ensure high levels of guest satisfaction and handle guest feedback or complaints professionally
• Monitor hotel budgets, expenses, and operational costs
• Ensure compliance with hotel policies, safety regulations, and hygiene standards
• Coordinate with departments such as housekeeping, front office, and maintenance
• Maintain quality standards and improve service delivery
• Prepare operational reports and support management decisions

Requirements

• Proven experience as a Hotel Manager or similar role
• Strong leadership and communication skills
• Good organizational and problem‑solving abilities
• Ability to work flexible hours when required
• Knowledge of hotel management systems is an advantage

Benefits

• Competitive salary package
• Opportunities for career growth
• Supportive and professional working environment