Hotel Front Office Assistant

BTC Asset Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A hospitality company in Kuala Lumpur is seeking an enthusiastic front desk associate. The role involves greeting guests, managing check-ins and check-outs, and responding to inquiries. Candidates should possess a diploma in Hospitality Management and strong customer service skills, with the ability to communicate in English and Bahasa Malaysia. The position welcomes fresh graduates and offers benefits like annual leave and EPF/SOCSO contributions.

Benefits

Annual Leave

EPF/SOCSO

Qualifications

• 2 years of experience in a related field preferred.
• Strong communication skills in English and Bahasa Malaysia.
• Fresh graduates encouraged to apply.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage the check-in and check-out process efficiently.
• Respond to guest inquiries and resolve complaints effectively.
• Maintain accurate records of guest reservations and billing information.
• Collaborate with other hotel departments to fulfill guest requests.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Problem-Solving Skills

Education

Diploma in Hospitality Management or related field

Tools

Hotel management software

Basic Computer Applications

Job description

Diploma in Hospitality Management or a related field.

Those with 2 years experience in related field will be preferred.

Excellent customer service and interpersonal skills.

Fresh graduates are encouraged to apply

Required skills: Customer Service, Communication Skills, Organizational Skills, Attention to Detail, Problem-Solving Skills

Strong communication skills, both verbal and written, in English and Bahasa Malaysia.

Demonstrated organisational skills and attention to detail.

Ability to handle guest inquiries and resolve complaints effectively.

Proficiency in using hotel management software and basic computer applications.

Requirement

• Diploma in Hospitality Management or a related field.
• Those with 2 years experience in related field will be preferred.
• Excellent customer service and interpersonal skills.
• Fresh graduates are encouraged to apply
• Required skills: Customer Service, Communication Skills, Organizational Skills, Attention to Detail, Problem-Solving Skills
• Strong communication skills, both verbal and written, in English and Bahasa Malaysia.
• Demonstrated organisational skills and attention to detail.
• Ability to handle guest inquiries and resolve complaints effectively.
• Proficiency in using hotel management software and basic computer applications.

Responsibility

• Greet guests warmly and professionally upon arrival, ensuring a positive first impression and providing a welcoming atmosphere.
• Manage the check-in and check-out process efficiently, including verifying guest information, processing payments, and issuing room keys.
• Answer phone calls promptly and courteously, providing accurate information about hotel services, availability, and rates, and directing calls to the appropriate departments.
• Respond to guest inquiries, requests, and complaints in a timely and effective manner, resolving issues to ensure guest satisfaction and escalating complex problems to the Front Office Manager.
• Maintain accurate records of guest reservations, room assignments, and billing information, utilizing the hotel's property management system (PMS).
• Provide information and recommendations to guests regarding local attractions, restaurants, and transportation options, enhancing their overall experience.
• Handle cash and credit card transactions accurately, following established procedures for balancing the cash drawer and preparing daily reports.
• Monitor and maintain the cleanliness and organization of the front desk area, ensuring a professional and presentable appearance.
• Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled and any issues are addressed promptly.
• Assist with administrative tasks, such as photocopying, faxing, and distributing mail, as needed.

Benefits

• Annual Leave
• EPF/SOCSO