Hotel Front Desk/FO

Jobstreet Malaysia; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Melaka is seeking a Front Office Assistant to ensure exceptional customer experiences. This full-time role involves greeting guests, managing front desk operations, and addressing inquiries professionally. Candidates should have at least one year of experience in customer service and be skilled in communication and multitasking. The position offers a competitive salary and benefits, including health insurance and career development opportunities.

Benefits

Comprehensive health insurance

Opportunities for career development

Inclusive company culture

Work-life balance initiatives

Qualifications

• Minimum 1 year of experience in front office or customer service.
• Proficient in English and local languages.
• Basic computer skills required.

Responsibilities

• Greeting and welcoming guests upon arrival.
• Managing front desk operations efficiently.
• Handling guest inquiries professionally.
• Providing concierge services and recommendations.
• Maintaining accurate guest records.
• Resolving guest issues in a timely manner.
• Promoting hotel facilities to drive customer satisfaction.

Skills

Excellent communication skills

Problem-solving abilities

Multitasking

Attention to detail

Team player

Tools

Hotel management software

Job description

We are seeking a Front Office Assistant to join our Hotel Division. This full‑time role in Melaka will be an integral part of our guest services team, ensuring exceptional customer experiences for all our visitors.

What you’ll be doing

• Greeting and welcoming guests upon arrival
• Efficiently managing the front desk operations, including check‑in/check‑out procedures
• Handling guest inquiries and requests in a friendly and professional manner
• Providing concierge services and recommendations for local attractions, dining options, and transportation
• Maintaining accurate guest records and completing all necessary documentation
• Assisting with the coordination of housekeeping and other hotel services
• Identifying and resolving any guest issues or concerns in a timely manner
• Promoting the hotel's facilities and services to drive customer satisfaction and loyalty

What we’re looking for

• Minimum 1 year of experience in a similar front office or customer service role within the hospitality industry
• Excellent communication and interpersonal skills, with a friendly and professional demeanor
• Strong problem‑solving abilities and a commitment to delivering exceptional customer service
• Proficient in English and the local language(s), with the ability to communicate effectively with guests from diverse backgrounds
• Demonstrated skills in multitasking, attention to detail, and time management
• A team player with a positive attitude and a willingness to learn and grow
• Basic computer skills, including proficiency in using hotel management software

What we offer

We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance and wellness programs
• Opportunities for career development and ongoing training
• A collaborative and inclusive company culture
• Work‑life balance initiatives, such as flexible scheduling and wellness activities

About us

With a growing portfolio of hotels, resorts, and restaurants, we are dedicated to delivering exceptional service and creating unforgettable memories for our guests. Our commitment to innovation, sustainability, and community engagement sets us apart in the industry.

If you are passionate about hospitality and eager to join a dynamic, forward‑thinking team, we encourage you to apply now.