Hotel Duty Manager: Guest Experience & Operations

Mövenpick Hotels & Resorts; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain in Selangor, Malaysia is seeking a dedicated Duty Manager to oversee daily operations and ensure exceptional guest experiences. Candidates should have a Diploma or Bachelor's degree in Hospitality Management and a minimum of 5 years in the industry, with strong leadership and communication skills. The role requires flexibility in hours, proficiency with hotel management systems, and a commitment to high service standards. Join a team focused on creating memorable moments for every guest.

Qualifications

• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management role.
• Proven track record of managing guest relations.

Responsibilities

• Oversee and coordinate all aspects of hotel operations during assigned shifts.
• Manage and motivate team members to maintain high performance standards.
• Handle guest complaints and concerns professionally and efficiently.

Skills

Exceptional customer service

Leadership

Communication

Problem-solving

Organizational skills

Team management

Multitasking

Cultural sensitivity

Education

Diploma or Bachelor's degree in Hospitality Management

Tools

Hotel property management systems

Microsoft Office suite

Job description

A luxury hotel chain in Selangor, Malaysia is seeking a dedicated Duty Manager to oversee daily operations and ensure exceptional guest experiences. Candidates should have a Diploma or Bachelor's degree in Hospitality Management and a minimum of 5 years in the industry, with strong leadership and communication skills. The role requires flexibility in hours, proficiency with hotel management systems, and a commitment to high service standards. Join a team focused on creating memorable moments for every guest.