Host Front Office

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a dedicated Host - Front Office. This role requires providing consistent and excellent service to guests while assisting in various hotel areas. Ideal candidates will have a relevant degree in Hospitality or Tourism management and at least 2 years of experience in hotel operations. Strong problem-solving and interpersonal skills are essential. The position is open only to Malaysian citizens or Permanent Residents.

Qualifications

• Ideally holds a relevant degree or diploma in Hospitality or Tourism management.
• Minimum of 2 years' work experience in hotel operations.
• Possesses strong problem-solving, administrative, and interpersonal skills.

Responsibilities

• Provide excellent and consistent service to customers.
• Assist with guest services in various areas of the hotel.
• Maintain flexibility to rotate within different sub-departments.

Skills

Good problem solving

Administrative skills

Interpersonal skills

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Host - Front Office, Hyatt Centric City Centre Kuala Lumpur

You will be responsible to provide an excellent and consistent level of service to your customers. The Host - Front Office is responsible to assist with guest services in various areas of the hotel, such as reception, communication center or concierge. To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience hotel operations.
• Good problem solving, administrative and interpersonal skills are a must.
• Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.