Hospitality Specialist (Nu Sentral)

Paris Baguette Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned bakery chain in Kuala Lumpur is seeking enthusiastic customer service professionals. The role involves welcoming customers, engaging them through product sampling, and assisting them in selecting items. Candidates should have a minimum diploma and experience in a high-end service-related industry. Ideal applicants will have strong interpersonal skills and a positive attitude toward teamwork. This position requires flexibility to work various hours, including weekends and holidays.

Benefits

Staff Meal

Staff discount

Overtime and allowances

Uniforms provided

Qualifications

• 1-2 years of working experience in a high-end service-related industry.
• Ability to work flexible hours including early mornings and weekends.
• Observant and able to evaluate customer cues.

Responsibilities

• Welcomes customers in a friendly and professional manner.
• Proactively engages customers through sampling sessions.
• Interacts with customers to ascertain needs and serves them.

Skills

Customer service skills

Strong interpersonal skills

Positive attitude

Teamwork

Education

Minimum Diploma in any field

Job description

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit.· Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia

Roles & Responsibilities

• Welcomes our customers in a friendly and professional manner and presents apositive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs or initiatives.
• Follows company’s operational policies and procedures and reports essential information to superior.

Benefits

• Staff Meal
• Staff discount
• Overtime and allowances
• Uniforms provided