Hospitality Specialist / Customer Service Associate (Mid Valley)

Paris Baguette Malaysia; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A popular bakery chain in Malaysia is seeking a Hospitality Specialist / Customer Service Associate to enhance customer satisfaction and provide excellent service. The ideal candidate will have a Diploma and experience in the high-end service industry, showcasing skills in customer interaction and teamwork. Responsibilities include engaging with customers, product selection assistance, and ensuring a tidy store environment. Benefits include staff meals, discounts, and uniforms provided.

Benefits

Staff Meal

Staff discount

Overtime and allowances

Uniforms provided

Qualifications

• Minimum Diploma studies with 1-2 years experience in service industry.
• Must have a positive and patient attitude, excellent for customer service.
• Ability to foster relationships with customers.

Responsibilities

• Welcome customers in a friendly professional manner.
• Engage customers through sampling sessions to promote company products.
• Assist customers with product selections and inquiries.
• Support sales through suggestive selling and sharing knowledge.
• Maintain cleanliness and organization of the store.

Skills

Customer service skills

Strong interpersonal skills

Teamwork

Observant

Flexible attitude

Education

Diploma in any field

Job description

Hospitality Specialist / Customer Service Associate (Mid Valley)

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit. Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit. Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia

Roles & Responsibilities

• Welcomes our customers in a friendly and professional manner and presents apositive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs or initiatives.
• Follows company’s operational policies and procedures and reports essential information to superior.

Benefits

• Staff Meal
• Staff discount
• Overtime and allowances
• Uniforms provided

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