Hospitality Business Manager

MINGLE MANOR Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent hospitality operator in Kuala Lumpur is seeking a Hospitality Business Manager to oversee daily operations, ensuring high standards of guest experiences and team management. The ideal candidate has at least 5 years of hospitality management experience and strong financial acumen. Responsibilities include managing daily operations, analyzing P&L reports, and fostering a service-oriented work culture. This position requires effective leadership and problem-solving skills, with opportunities for professional development.

Qualifications

• Minimum 5 years’ experience in hospitality management with proven P&L experience.
• Strong ability to analyze monthly P&L reports.
• Willing to work shifts, weekends, and public holidays as needed.

Responsibilities

• Oversee daily operations for front desk and housekeeping.
• Prepare and present monthly P&L reports to management.
• Analyze business performance and recommend improvements.

Skills

Financial acumen

Leadership

Problem-solving

Communication

Customer focus

Education

Diploma or Bachelor’s Degree in Hospitality Management

Business Management

Tools

MS Office

Property/booking management systems

Job description

The Hospitality Business Manager oversees daily operations, ensuring smooth front desk and housekeeping processes, exceptional guest experiences, and effective team management. This role maintains a safe, welcoming, and well-organized environment while driving operational efficiency and business performance.

The Mingle Group is a diversified hospitality and F&B operator. Since 2016, Mingle has grown to become the largest boutique backpacker operator in Malaysia with 4 hostels and more than 300 beds in Kuala Lumpur. Mingle also operates 5 cafes and 2 bars, employing over 80 people.

Since our opening of the flagship Mingle Chinatown Kuala Lumpur in Sept 2016, followed by Mingle Highstreet in May 2019, The Manor in November 2022 and Mingle Lekiu in December 2025, we have hosted more than 200,000 guests from all over the world.

95% of Mingle guests are foreign travelers with the majority from the EU, UK and Australia.

Our vision is to create a Community of Global Travelers and a network of social and quality hostels in the region. Therefore, a candidate with similar global travel adventure and backpacking experience is desirable but not essential.

Job Description (JD)

Operations & Guest Experience

• Oversee daily operations including front desk, housekeeping, and maintenance.
• Maintain high standards of cleanliness, safety, and guest satisfaction at all times.
• Handle guest feedback, complaints, and operational escalations professionally.
• Monitor occupancy levels, booking channels, pricing, and daily revenue performance.
• Prepare, review, and present monthly P&L reports to management.
• Monitor daily, weekly, and monthly revenue and expenses.
• Analyze variances against budget and identify opportunities for improvements.
• Control operating costs including manpower, utilities, supplies, and maintenance.
• Support budgeting, forecasting, and financial planning activities.
• Manage petty cash, expense claims, and basic financial reconciliation.
• Lead, supervise, train, and develop front desk and housekeeping staff.
• Prepare duty rosters, manage manpower planning, and control labor costs.
• Conduct performance monitoring and support disciplinary actions when required.
• Promote a positive, accountable, and service‑oriented work culture.

Administration, Compliance & Reporting

• Prepare operational and management reports, including occupancy, revenue, and cost analysis.
• Ensure compliance with SOPs, HR policies, licensing, safety, and hygiene regulations.
• Maintain accurate records for audits and management review.
• Implement operational improvements, new systems, and company initiatives.

Business & Leadership Scope

• Support sales, promotions, pricing strategies, and upselling initiatives.
• Analyze business performance and recommend operational or financial improvements.

Job Requirements

Experience & Education

Diploma or Bachelor’s Degree in Hospitality Management, Business Management, or related field.

Minimum 5 years’ experience in hospitality business management, with proven P&L, budgeting, and cost control experience.

Strong financial acumen with the ability to analyze monthly P&L reports.

Excellent leadership, problem‑solving, and decision‑making skills.

Strong operational, commercial, and customer‑focused mindset.

Good communication and stakeholder management skills.

Proficient in MS Office and property/booking management systems.

Other Requirements

Willing to work shifts, weekends, and public holidays as needed.

Able to manage operational issues and emergencies calmly.

High level of integrity, accountability, and professionalism.

Able to work independently and deliver results.

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