Homestay Customer Service

Ez Rent; Taiping; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing homestay management company in Taiping is searching for a passionate Customer Service Executive to enhance guest experiences. This role involves responding to inquiries, solving problems, and coordinating with teams to ensure satisfaction. Ideal candidates will be fluent in English, Bahasa Malaysia, and Chinese, possess strong communication skills, and show a proactive attitude. Enjoy a clear career path based on performance with a basic salary between RM2,000 and RM2,500, plus commissions. Apply now to be part of a thriving hospitality team.

Benefits

EPF & SOCSO

Medical Leave

Commission for successful bookings

Clear career progression based on performance

Qualifications

• Proficient in handling customer queries on various platforms.
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness to learn beyond customer service responsibilities.

Responsibilities

• Respond promptly to guest enquiries via messaging platforms.
• Assist guests before, during, and after their stay.
• Ensure smooth guest experience at all times.
• Coordinate with operations team to resolve on-site matters.
• Support booking-related tasks and basic sales enquiries.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Chinese

Strong communication skills

Interpersonal skills

Problem-solving

Proactive attitude

Job description

About the Role

We are afast-growing homestay management companylooking for aCustomer Service Executivewho is passionate about hospitality and guest experience.

This isnot a routine customer service role. You will go beyond replying messages — you will be involved in problem-solving, coordination, and improving guest satisfaction. This role is ideal for someone who wantslong-term career growthin the homestay and hospitality industry.

Key Responsibilities

Respond promptly to guest enquiries viaWhatsApp, Airbnb, Booking.com & our platform.

Assist guestsbefore, during, and aftertheir stay

Handle guest issues calmly, professionally, and with empathy

Ensure a smooth and pleasant guest experience at all times

Coordinate with the operations team to resolve on-site matters

Support booking-related tasks and basic sales enquiries

Learn beyond customer service, includingoperations, quality control, and problem-solving

Requirements

Based inTaiping(preferred)

Fluent inEnglish, Bahasa Malaysia, and Chinese

Strong communication and interpersonal skills

Passion for hospitality and customer experience

Responsible, proactive, and willing to learn

Able to work independently and think beyond a fixed job scope

Comfortable handling multiple tasks in a fast-paced environment

Salary & Benefits

Basic Salary:RM2,000 – RM2,500

Additional Commission for successful direct booking sales

Higher sales performance = higher commission

EPF & SOCSO

Medical Leave (with MC)

This position offers aclear career pathfor the right candidate:

Career progression is based onperformance, attitude, and responsibility, not tenure.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• How would you rate your English language skills?