Home Manager

Silver Jubilee Home For the Aged; Tasek Gelugor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading aged care facility in Penang is seeking an experienced Operations Manager to oversee daily operations, ensure compliance with health standards, and manage staff effectively. The ideal candidate will have over 15 years of experience, including at least 5 years in a managerial role, with strong knowledge of eldercare practices and excellent leadership skills. This role includes ensuring quality care for residents, managing budgets, and fostering a positive workplace culture.

Qualifications

• Minimum 15 years working experience with at least 5 years managerial experience in general management.
• Strong knowledge of eldercare practices, healthcare standards, and safety regulations.
• Excellent leadership, communication, and conflict resolution skills.

Responsibilities

• Lead and manage daily operations of the aged home facility.
• Ensure compliance with all relevant government regulations and health standards.
• Oversee facility maintenance, safety, and cleanliness.
• Recruit, train, supervise, and evaluate staff performance.
• Conduct regular audits of resident care and facility standards.

Skills

Regulatory Compliance Awareness

Problem-Solving & Decision-Making

Communication & Relationship Management

Proficiency in English report writing

Proficiency in developing and improving policies and procedures

Proficiency in Microsoft office

Education

Bachelor’s Degree in any disciplines

Job description

Silver Jubilee Home For the Aged – Gelugor, Penang

Ensure residents receive adequate care in line with relevant policies and regulatory requirements.

Ensure residents adhere to the house rules.

Ensure the meals served have adequate nutrition and are consistent with the set standard submitted to relevant authority.

Ensure implementation of balance program for independent and active living residents.

Ensure resident's sponsor/(s) is promptly informed on emergency matter regarding the resident.

Operations Management

Lead and manage daily operations of the aged home facility.

Ensure compliance with all relevant government regulations, licensing requirements, and health standards.

Oversee facility maintenance, safety, and cleanliness.

Engage with business communities / local organizations to implement CSR program.

Lead and implement fund raising / donation program (corporate, small amount, in-kind).

Staff Management

Plan staff requirements and ensure adequate staff scheduling and coverage at all times.

Recruit, train, supervise, and evaluate staff performance.

Foster a positive workplace culture, teamwork, and professional development.

Prepare and manage budgets, financial reports, and cost control measures.

Oversee billing, payroll, and procurement processes.

Implement quality improvement and efficiency initiatives.

Compliance & Quality Assurance

Conduct regular audits of resident care, staff practices, and facility standards.

Ensure policies and procedures comply with local regulations.

Lead preparation for inspections and accreditation processes.

Core Competencies

• Regulatory Compliance Awareness
• Problem-Solving & Decision-Making
• Communication & Relationship Management
• Proficiency in English report writing
• Proficiency in developing and improving policies and procedures for home operations
• Proficiency in Microsoft office

Qualifications & Requirements

• Bachelor’s Degree in any disciplines
• Minimum 15 years working experience with at least 5 years managerial experience in general management and office administrative
• Strong knowledge of eldercare practices, healthcare standards, and safety regulations.
• Excellent leadership, communication, and conflict resolution skills.
• Financial and resource management experience preferred.