Helpdesk Support Engineer: Networking & VoIP Pro

Pacific Comnet (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking a Helpdesk Support Engineer to handle customer technical support queries via email and phone. The ideal candidate will perform troubleshooting, installation, and support of telecommunication equipment. This role requires professional communication and the ability to work on a rotational shift. Experience with Cisco and VoIP systems is essential. A customer-oriented mindset is critical for ensuring satisfaction and successful resolution of issues.

Qualifications

• Min 1 years of experience in telecommunication hardware administration.
• Good communication skills and customer-oriented.
• Hands-on experience with technical equipment installation.

Responsibilities

• Perform 1st and 2nd level troubleshooting for technical queries.
• Implement and support telecommunication hardware and software.
• Document technical knowledge and maintain detailed records.

Skills

Telecommunication hardware maintenance

VoIP troubleshooting

Project management

Good communication skills

Problem-solving

Tools

Cisco

Yeastar

Asterisk

Job description

A technology solutions provider in Kuala Lumpur is seeking a Helpdesk Support Engineer to handle customer technical support queries via email and phone. The ideal candidate will perform troubleshooting, installation, and support of telecommunication equipment. This role requires professional communication and the ability to work on a rotational shift. Experience with Cisco and VoIP systems is essential. A customer-oriented mindset is critical for ensuring satisfaction and successful resolution of issues.