Head of Sales Support APAC

-; Petaling Jaya; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A leading global technology firm based in Petaling Jaya is seeking a skilled Sales Support Manager. This role involves adapting and implementing sales support strategies, ensuring customer satisfaction, and overseeing bids and proposals. You will lead a Sales Support team while driving improvements in service delivery. Ideal candidates have a Bachelor's degree, 10+ years in sales support, and a strong command of SAP and CRM platforms. Join us in contributing to a sustainable future through innovative solutions.

Qualifications

• 10+ years of experience in sales support, customer service, or operations.
• Strong proficiency in managing cross-functional teams.
• Familiarity with sales processes and strategies.

Responsibilities

• Adapt and implement sales support strategy for a designated area.
• Ensure technical and commercial support for customers.
• Oversee estimations, bids, and proposals.

Skills

Sales support

Customer service

Leadership

Communication

Relationship building

Continuous improvement

Education

Bachelor's degree in Engineering, Business, Marketing, or related field

Tools

SAP (SD, MM, CS modules)

CRM platforms (e.g., Salesforce)

ERP systems

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Regional Marketing & Sales Manager, APAC

Your role and responsibilities

In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team.

The work model for the role is: #LI‑hybrid

This role is contributing to the Smart Building Business.

You will be mainly accountable for:

• Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.
• Ensuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer.
• Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions.
• Participating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.

Qualifications for the role

• Bachelor's degree in Engineering, Business, Marketing, or related field with 10+ years of experience in sales support, customer service, or operations and leading a team
• Proficiency in SAP (SD, MM, CS modules), CRM platforms (e.g., Salesforce), and ERP systems.
• Excellent communication and relationship‑building abilities.
• Familiarity with sales process, sales strategy, and operational functions.
• Ability to manage cross‑functional teams and drive continuous improvement.

What's in it for you?

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium‑ and low‑voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.