Head of Operations - Hotel Division

Plenitude Hotel Management Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel management company in Kuala Lumpur seeks a skilled Hotel Operations Manager to oversee the performance of its hotels. The role requires a Bachelor Degree in a relevant field and at least 10 years of experience, with a preference for those with a background as a Hotel General Manager. Responsibilities include monitoring marketing initiatives, reviewing business plans, and conducting inspections. Ideal candidates possess strong leadership skills, fluency in Mandarin preferred, and are analytical and outgoing individuals.

Qualifications

• Minimum 10 years of working experience in the related field.
• Experience as a Hotel General Manager is an advantage.
• Ability to work long hours and readiness to work during weekends.

Responsibilities

• Monitor and execute sales and marketing initiatives for all hotels.
• Review and provide commentary on hotels' Business Plans.
• Attend monthly reviews and report performance to Corporate Office.
• Conduct regular inspections of hotel properties for quality assessment.

Skills

Creative content writing

Fluent in Mandarin

Effective human relations skills

Analytical mind

Education

Bachelor Degree in Tourism/Hospitality/Hotel Management/Business Administration or equivalent

Job description

Job Overview

To check that all hotel properties are well maintained and in clean condition at all times in an efficient and effective manner. This covers both public areas and back of house.

Responsible all Plenitude hotels’ food and beverage performance includes Revenue, Operations, maintaining product and service quality levels while maximizing profits and selecting training and developing employees.

Responsibilities

• Closely monitor and highlight to respective Hotels on the execution or lack of it, all Sales and Marketing initiatives as provided in the Annual Business Plan. Input and comment for any suitable, additional ideas and initiatives to be carried out.
• Review the Business Plan of each Hotel at Budget Presentation, give commentary and guidance on behalf of Owner, prior to final presentation to Group Corporate Office. Advise Corporate team on financial planning/budgeting, cash flow and operation policy matters.
• Monitor and review monthly performance of each Hotel, give commentary and input ideas for business performance at respective Hotels’ monthly review.
• Attend all hotel monthly reviews and update Corporate Office the monthly performance of each Hotel upon individual review of the hotels’ monthly performance.
• Immediately report to General Manager/ Corporate Office on any findings, anomalies, unusual happenings of each Hotel.
• Comment and advise GMs of each Hotel on any poor quality of service, sub‑standard level of housekeeping and property defects not attended to by maintenance department as and when they are discovered.
• Establish and monitor GMs performance and development, including reporting to Corporate Office on any misbehavior, wrong doings and bad practices pending investigation(s).
• Represent Corporate Office in attending hotel industry seminars, updates and meetings (e.g. MAH) to gain market intel and industry happenings, to be reported and shared with Corporate Office.
• Conduct hotel property inspections – regularly visit every Property to assess quality of general cleanliness and upkeep of the Hotels. This should include back of house such as storage, kitchen, food preparation areas, loading and delivery areas and event/function spaces.
• Immediately inform Group HR on any misconduct or misbehaviour by any hotel staff, informed by respective Hotel GM and/or respective Hotel HRM.
• Provide assistance in manning requirement of hotel(s) in accordance with company guidelines.
• Ensure an open and frequent reporting/ communication with Corporate Office on all/ any matters in relation to respective Hotels’ operation and business performance.
• Verify and confirm status of any Property Improvement Plans (PIP) by respective Hotel team and/ or Hotel Operators.
• Conduct first round of review for all Capital Expenditure proposals of each hotel. This should be done against approved Annual Budget and quotations/vendors put forward by the respective Hotel team.
• Develop and maintain a good working and professional relationship, as well as effective communication with all Hotel GMs, Hotel Mangers and FC/ AFC (Head of Accounts Division).
• Over and above each GM and his/ her hotel team upkeep best practices in running each hotel in accordance with their respective brand standards, the ARDO is to ensure the Group’s policies on maintaining high standards of integrity and professionalism is practiced.
• Travel and attend any committee or management meetings upon request and assigned.
• Assist in ad-hoc assignments from time to time.

Qualifications

• Candidate must possess at least a Bachelor Degree in Tourism/ Hospitality/ Hotel Management/ Business Administration or equivalent.
• Minimum 10 year(s) of working experience in the related field is required for this position.
• Experience as a Hotel General Manager will be an added advantage.
• Skills and experience in creative content writing in English and Bahasa Malaysia.
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Outgoing and people oriented, motivator with effective human relations skills, team builder, Self‑starter, positive role model.
• Good in computer literate, financial knowledge, and ability to work long hours.
• Analytical mind in understanding the current market trends.
• Readiness to work during weekends and public holidays.
• Travel is required for this position.

About the Company

Plenitude Berhad is a public‑listed company with core interests in property development, property investment, property management and hospitality services.

The Plenitude Group commands a diverse portfolio of business ventures related to property and hotels. Its developments are recognized for their strategic locations, easy accessibility and comprehensive amenities.

For more information, please go to http://www.plenitude.com.my/.