Head of Operations

Private Advertiser; Petaling Jaya; On-site; MYR 250,000 - 300,000; Full time

Job summary

A fast-growing company in solar renewable energy located in Petaling Jaya is hiring a Head of Operations. This role requires overseeing operational P&L, managing project life cycles, and leading strategic initiatives. Ideal candidates have over 10 years in operations management, a strong background in the solar industry, and exceptional skills in leadership, problem-solving, and data analysis. The position offers opportunities for career advancement and a collaborative work environment.

Benefits

Group insurance package

Good career advancement

Invaluable career guidance

Supportive teammates

Open-door culture

Qualifications

• 10+ years of experience in operations management.
• 5+ years in a senior leadership role.
• Proven experience in the residential solar industry.

Responsibilities

• Own the operational P&L for the region/market.
• Oversee project lifecycles and optimize processes.
• Collaborate with Sales and Customer Service departments.

Skills

Leadership

P&L management

Data analysis

Problem-solving

Communication

Education

Bachelor's Degree in Business Administration, Engineering or related field

MBA or equivalent advanced degree

Job description

Head of Operations

Join a fast-growing company in the solar renewable energy industry, dedicated to building a cleaner and sustainable future. We are seeking a Head of Operations to be part of our team in Kota Damansara, Petaling Jaya, where you will play a key role in supporting both our business operations and people.

Responsibilities

• Strategic Leadership & P&L Management: Own the operational P&L for the region/market, responsible for budgeting, forecasting, and achieving financial targets for revenue, cost, and profitability. Develop and execute operational strategies that align with company goals for growth, market expansion, and customer satisfaction. Analyze key performance indicators (KPIs) to identify trends, forecast needs, and make data-driven decisions to improve operational efficiency.
• Operational Excellence & Process Optimization: Oversee the entire project lifecycle: Scheduling, Design/Engineering, Permitting, Installation, Inspection, Interconnection, and Customer Service. Implement and refine scalable processes, systems, and workflows to maximize productivity and reduce installation cycle times. Ensure all projects comply with local, state, and federal regulations, building codes, and safety standards (OSHA). Manage relationships with key vendors, suppliers, and subcontractors to ensure quality, cost-effectiveness, and reliability. Lead, mentor, and develop a high-performing operations team, including managers and staff in design, permitting, installation, and service departments. Foster a culture of accountability, safety, quality, and continuous improvement. Set clear performance objectives, conduct regular reviews, and identify training and development needs for the team.
• Customer Experience: Collaborate with the Sales and Customer Service departments to ensure a seamless and positive customer journey from signed contract to system activation. Implement strategies to minimize customer complaints and enhance post-installation satisfaction, leading to positive reviews and referrals.

Qualifications

• Bachelor’s Degree in Business Administration, Engineering, Construction Management, or a related field. An MBA or equivalent advanced degree is preferred.
• 10+ years of progressive experience in operations management, with at least 5+ years in a senior leadership role (e.g., Director of Operations, General Manager).
• Proven experience in the residential solar industry or a closely related field (e.g., residential construction, roofing, HVAC).
• Demonstrated P&L management experience with a strong understanding of financial metrics and cost control.
• Deep knowledge of solar installation processes, NEC codes, permitting requirements, and interconnection procedures.
• Proven track record of successfully scaling operations in a high-growth environment.
• Exceptional Leadership: Ability to inspire, motivate, and manage large, cross-functional teams.
• Strategic Thinker: Long-term vision with practical, executable plans.
• Data-Driven Decision Maker: High proficiency in analyzing data, interpreting KPIs, and using insights to drive operational improvements.
• Problem-Solver: Proficient at anticipating challenges, troubleshooting issues, and implementing effective solutions under pressure.
• Outstanding Communication: Excellent verbal and written communication skills, with the ability to effectively interact with field crews, executives, customers, and external partners.

Benefits

• Group insurance package.
• Good career advancement.
• Invaluable career guidance and practical development.
• Collaborative and supportive teammates.
• Open-door culture with the management team.

Application Questions

• How many years' experience do you have as a Head of Operations?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have with forecasting for businesses?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?