Head of Luxury Resort Housekeeping

Mangala Estate Boutique Resort; Kuantan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premium luxury resort in Kuantan is seeking an experienced Executive Housekeeper to lead the housekeeping department. You will be responsible for managing the housekeeping team, upholding quality standards, and ensuring guest satisfaction. The ideal candidate should have over 5 years of experience in a luxury hotel environment, exceptional leadership skills, and proficiency in English and Bahasa Malaysia. This role offers the opportunity to be part of a dedicated team focused on delivering high-quality guest experiences.

Qualifications

• Minimum 5 years of experience in a housekeeping management role within a luxury hotel or resort environment.
• Proven leadership skills with the ability to inspire, motivate, and develop a diverse team.
• Hands-on, proactive approach with excellent problem-solving and decision-making abilities.

Responsibilities

• Lead and manage the entire housekeeping team, ensuring efficient day-to-day operations.
• Establish, implement, and uphold housekeeping SOPs and quality standards.
• Conduct regular inspections to ensure cleanliness meets resort standards.

Skills

Leadership

Problem-solving

Communication in English and Bahasa Malaysia

Attention to detail

Operational knowledge of housekeeping

Tools

Property Management Systems (PMS)

Oracle

Job description

A premium luxury resort in Kuantan is seeking an experienced Executive Housekeeper to lead the housekeeping department. You will be responsible for managing the housekeeping team, upholding quality standards, and ensuring guest satisfaction. The ideal candidate should have over 5 years of experience in a luxury hotel environment, exceptional leadership skills, and proficiency in English and Bahasa Malaysia. This role offers the opportunity to be part of a dedicated team focused on delivering high-quality guest experiences.