Head of Aftersales

BYD Malaysia; Selangor; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a Head of Aftersales to oversee all aspects of aftersales service operations. The ideal candidate will have at least 5 years of experience in a similar role within the automotive industry and will be responsible for managing service operations, budgets, and strategies for expansion. Proficiency in English, Bahasa Malaysia, and Mandarin is required. This position offers an opportunity to lead in a dynamic environment.

Qualifications

• Minimum of 5 years experience as Head of Aftersales in the automotive industry.
• Proficiency in English, Bahasa Malaysia, and Mandarin required.
• Background in mechanical, technical, or engineering fields preferable.

Responsibilities

• Oversee all aspects of aftersales service operations.
• Manage service operations in line with company policies.
• Prepare and manage the annual operating budget.

Skills

Leadership skills

Problem-solving skills

Analytical skills

Initiative and proactivity

Relationship management

Education

Diploma in Business or equivalent

Tools

Microsoft Office

PowerPoint

Job description

Overview

As the Head of Aftersales, you will be responsible for overseeing all aspects of the aftersales service operations within our organization. This role requires a strategic thinker with a deep understanding of automotive aftersales processes, exceptional leadership skills, and a commitment to deliver of exceptional customer service.

Responsibilities

• Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities.
• Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company, distributors, dealers and the relevant authorities.
• Ensure the Distributors / Dealers Centre operations is efficient and cost-effective.
• Analyze market potential and identify market trends to make informed business decisions.
• Apply management and strategic tools and methods, such as market analysis, SWOT analysis, budget planning, resource allocation, and goal setting.
• Prepare and manage the annual operating budget for the aftersales department and the annual aftersales budget for the company.
• Establish department objectives aligned with company KPIs.
• Ensure timely submission of all aftersales reports to the company.
• Develop strategies for expansion and process enhancements to drive service excellence and profitability.
• Be open to fulfilling additional duties as requested by management or the company.

Qualifications

• A minimum of a diploma in Business or equivalent.
• At least 5 years of experience as a Head of Aftersales in the automotive industry.
• A background in mechanical, technical, or engineering fields is preferable.
• Language: Proficiency in English, Bahasa Malaysia, and Mandarin is required due to the nature of the business.
• Proficiency in Microsoft Office and PowerPoint.
• Initiative, proactivity, and results-driven mindset. Strong problem-solving and analytical skills.
• Strong relationship management and influencing abilities. Effective planning, organization, and problem-solving skills.
• Excellent analytical and decision-making skills.