Head of Aftersales

Michael Page; Johor Bahru; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading automotive dealer group is seeking a Head of Aftersales in Johor Bahru. The role involves developing aftersales strategies, leading a diverse team, and optimizing performance. Candidates should have at least 5 years of team management experience, a diploma or degree in engineering, and a passion for enhancing customer experiences. This permanent position offers competitive salary and growth opportunities in a collaborative environment.

Benefits

Competitive annual salary

Additional allowances

Permanent position

Opportunities for career growth

Collaborative work environment

Qualifications

• Minimum 5 years of experience managing a team in a service or workshop environment.
• Strong leadership skills and the ability to manage a team effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement aftersales strategies to enhance customer satisfaction.
• Lead and manage the aftersales team, ensuring effective operations.
• Monitor and analyze key performance metrics for service delivery improvement.

Skills

Leadership

Communication

Data analysis

Budget management

Compliance knowledge

Education

Diploma or Degree in Automotive Engineering or Mechanical Engineering

Job description

Leadership Impact Strategic Role

A successful Head of Aftersales should have:

• Develop and implement aftersales strategies to enhance customer satisfaction and retention.
• Lead and manage the aftersales team, including technicians, service consultants, and workshop staff.
• Monitor and analyze key performance metrics to drive continuous improvement in service delivery.
• Manage the aftersales budget and optimize resource allocation.
• Provide regular reports and updates to senior management on aftersales performance.
• Ensure the branch meets customer needs and achieves CSI (Customer Satisfaction Index) targets.
• Drive profitability, productivity, and efficiency across all aftersales functions.
• Maintain compliance with company standards, policies, and statutory requirements.
• Oversee employment practices in line with current legislation.

• Diploma or Degree in Automotive Engineering or Mechanical Engineering.
• Minimum 5 years of experience managing a team in a service or workshop environment.
• Strong leadership skills and the ability to manage a team effectively.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make strategic decisions based on insights.
• Proficiency in managing budgets and resources efficiently.
• Knowledge of industry regulations and standards.

Our client, a leading automotive dealer group, is seeking an experienced Head of Aftersales to oversee and drive the performance of their Johor Bahru branch. This is a pivotal leadership role for someone passionate about delivering exceptional customer experiences and optimizing aftersales operations.

• Competitive annual salary ranging
• Additional allowances to support your role.
• Permanent position with opportunities for career growth.
• Chance to work in a large and established organization in the Automotive industry.
• Collaborative and professional work environment.

If you are ready to take on the role of Head of Aftersales and make a significant impact in the Automotive industry, we encourage you to apply today!