Gym Operations Assistant — Member Care & Front Desk

Level Up Fitness Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fitness center in Malaysia is seeking a bright and enthusiastic Assistant Customer Service Administrator to support gym operations and enhance member experiences. This role involves membership management, front desk operations, and exceptional member support. Ideal candidates will possess excellent communication skills, be flexible to work shifts, and demonstrate a proactive attitude. Join a dynamic team dedicated to promoting health and well-being and enjoy a fun work environment.

Benefits

Dynamic and energetic team

Fun and supportive work environment

Valuable experience in the fitness industry

Qualifications

• You are cheerful, outgoing, and articulate in English.
• You're comfortable working shifts, including evenings and weekends.
• You have a keen eye for detail and can manage administrative tasks.

Responsibilities

• Sign up new members and process cancellations.
• Greet members and manage inquiries at the front desk.
• Collect payments and manage stock inventory accurately.
• Investigate and report rule infringements in the gym.
• Assist members with their inquiries and complaints.
• Maintain cleanliness and tidiness of the gym and office areas.

Skills

Excellent Communication Skills

Customer Service Orientation

Team Player Mentality

Organized and Detail-Oriented

Education

Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management, or related field

Tools

Microsoft Excel

Job description

A fitness center in Malaysia is seeking a bright and enthusiastic Assistant Customer Service Administrator to support gym operations and enhance member experiences. This role involves membership management, front desk operations, and exceptional member support. Ideal candidates will possess excellent communication skills, be flexible to work shifts, and demonstrate a proactive attitude. Join a dynamic team dedicated to promoting health and well-being and enjoy a fun work environment.