Guest Services Supervisor - Call Center & Front Desk

Marriott Hotels Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking an Assistant Call Centre Manager to oversee guest check-ins, ensure excellent customer service, and support staff training. The ideal candidate will have at least 1 year of supervisory experience. This full-time role involves managing payments, maintaining quality standards, and fostering a positive working environment. Join a dynamic team where you can grow and deliver exceptional service to our valued guests.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify guest identities.
• Assist in training and coaching employees.
• Ensure adherence to quality standards.
• Balance and drop receipts.
• Manage cash handling and payment processes.

Skills

Supervisory Skills

Customer Service

Financial Management

Communication

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality company in Kuala Lumpur is seeking an Assistant Call Centre Manager to oversee guest check-ins, ensure excellent customer service, and support staff training. The ideal candidate will have at least 1 year of supervisory experience. This full-time role involves managing payments, maintaining quality standards, and fostering a positive working environment. Join a dynamic team where you can grow and deliver exceptional service to our valued guests.