Guest Services & Operations Manager

Marriott Hotels Resorts; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality leader in Malaysia is seeking a dedicated Property Manager on Duty to oversee operations and deliver outstanding guest services. The ideal candidate will possess a high school diploma or relevant degree, with at least 2 years of experience in guest services. Responsibilities include managing day-to-day operations, addressing guest concerns effectively, and leading a team to ensure exceptional hospitality, adhering to the company’s commitment to service excellence.

Qualifications

• 2 years experience in guest services or related area.
• Proven leadership and motivational skills.
• Ability to manage day-to-day operations efficiently.

Responsibilities

• Oversee all property operations and guest services.
• Manage guest complaints and resolve issues promptly.
• Lead and develop the guest services team.
• Ensure guest satisfaction through superior service.

Skills

Interpersonal skills

Communication skills

Leadership

Customer service

Conflict resolution

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

A global hospitality leader in Malaysia is seeking a dedicated Property Manager on Duty to oversee operations and deliver outstanding guest services. The ideal candidate will possess a high school diploma or relevant degree, with at least 2 years of experience in guest services. Responsibilities include managing day-to-day operations, addressing guest concerns effectively, and leading a team to ensure exceptional hospitality, adhering to the company’s commitment to service excellence.