Guest Services Lead - Front Desk (Free Parking)

AMI Suites; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel in Kuala Lumpur is seeking a Front Office staff member to manage check-in/check-out procedures and ensure guest satisfaction. The successful candidate will need strong communication skills and a background in hospitality. Responsibilities include providing information about hotel services, addressing guest inquiries and complaints, and maintaining accurate records. Flexible working hours including shifts and weekends may be required. The role offers performance incentives and additional benefits like parking and insurance.

Benefits

Performance Incentives

Annual Bonus

Employee of the Month

Free Parking

Insurance and Medical Coverage

Accommodation (subject to availability)

Weekend meals

Qualifications

• Candidate must possess good interpersonal and communication skills.
• Knowledge of the OTAs extranet will be an added advantage.
• Willing to work on shifts, weekends and Public Holidays.

Responsibilities

• Perform check-in, check-out, room assignment, and reservations.
• Maintain accurate daily reports of all money received.
• Provide information about hotel facilities and attractions to guests.
• Attend to guests’ complaints and requests promptly.

Skills

Good interpersonal and communication skills

Team spirit

Ability to work under pressure

Attentive and high-quality service

Education

Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management

Job description

A prestigious hotel in Kuala Lumpur is seeking a Front Office staff member to manage check-in/check-out procedures and ensure guest satisfaction. The successful candidate will need strong communication skills and a background in hospitality. Responsibilities include providing information about hotel services, addressing guest inquiries and complaints, and maintaining accurate records. Flexible working hours including shifts and weekends may be required. The role offers performance incentives and additional benefits like parking and insurance.