Guest Services Coordinator – Rooms & Check-in

Marriott Hotels Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Services Associate in Kuala Lumpur to ensure a positive experience for guests. Responsibilities include assigning rooms based on guest preferences, managing check-in processes, and addressing guest requests. This role requires a high school diploma and offers a chance to develop customer service skills in a dynamic hotel environment. Join our dedicated team and thrive in a company that values diversity and recognizes individual contributions.

Qualifications

• Less than 1 year of related work experience.
• No supervisory experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Assign rooms according to guest requests.
• Organize and coordinate check-in procedures.
• Maintain confidentiality of guest information.
• Prepare key packets and handle billing.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

A leading global hospitality company is seeking a Guest Services Associate in Kuala Lumpur to ensure a positive experience for guests. Responsibilities include assigning rooms based on guest preferences, managing check-in processes, and addressing guest requests. This role requires a high school diploma and offers a chance to develop customer service skills in a dynamic hotel environment. Join our dedicated team and thrive in a company that values diversity and recognizes individual contributions.