Guest Service Officer

The Kasturi Resort Cherating; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury resort in Malaysia seeks a guest service representative to provide exceptional service upon guests' arrival and departure. The ideal candidate should possess a degree in Hospitality or related fields, with 1-2 years of experience preferred. Strong communication skills in English and Bahasa Melayu are essential, alongside the ability to work independently. This position offers an opportunity to thrive in a premium hospitality environment focused on guest satisfaction.

Qualifications

• 1–2 years experience in guest services or hospitality industry preferred.
• Pleasant personality with friendly approach and well groomed.
• Ability to work independently under minimum supervision.

Responsibilities

• Welcome and greet guests warmly upon arrival.
• Assist guests with check-in and check-out procedures efficiently.
• Coordinate with housekeeping for room readiness.
• Respond promptly to guest complaints or requests.

Skills

Interpersonal skills

Organizational skills

Multitasking skills

Customer service orientation

Communication skills in English and Bahasa Melayu

Education

Diploma/Degree in Hospitality, Tourism Management, or Business Administration

Tools

MS Office

Hotel management systems (IDB, Opera, Fidelio)

Job description

The Kasturi Resort Cherating – Kuantan, Pahang

The Kasturi is a five-star low-density luxury resort in Cherating, Pahang. Situated on the northern tip of Chendor Beach with 800 metres of seafront, the 15-acre coastal forest site is designed to attract guests seeking a premium hospitality experience that connects to nature and environment.

The resort is laid out along the beach with most being individual chalets, each with a private pool and deck. A principal objective was to afford unimpeded sea and forest views to every chalet. The solution is a linear development along the beach with the main facilities at the northern end ofthe site.

Job Description

• Welcome and greet guests warmly upon arrival
• Assists guests with check-in and check-out procedures efficiently
• Provide information on hotel facilities and services
• Coordinate with housekeeping and other departments to ensure room readiness
• Respond promptly and professionally to guest complaints or requests
• Resolve issues to ensure guest satisfaction and maintain hotel standards

Job Requirements

• Minimum Diploma/Degree in Hospitality, Tourism Management, Business Administration, or related field
• At least 1–2 years’ experience in guest services, front office, or hospitality industry preferred (fresh graduates with strong interpersonal skills may be considered)
• Able to communicate in English and Bahasa Melayu
• Pleasant personality with a friendly approach and well groomed
• Good organizational and multitasking skills with attention to detail
• Competent in MS Office and familiar with hotel management/reservation systems (IDB, Opera, Fidelio etc)
• Enjoy providing top services towards customers
• Must be responsible, hardworking and have pleasant personality
• Ability to work on shift
• Able to work independently under minimum supervision