GUEST SERVICE ASSISTANT - FRONT OFFICE

Sunway Berhad; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Ipoh is seeking passionate individuals to join their team as Hotel Heroes. The role involves managing guest experiences, processing payments, and addressing inquiries. Candidates should have a minimum of SPM qualification and be fluent in English and Bahasa Malaysia. A friendly and customer-oriented attitude is essential, along with proficiency in hotel management software. This position offers attractive benefits, including a 5-day work week and various rewards for service.

Benefits

Attractive salary package

Annual bonus and increment

Free meal package

Outpatient medical treatment

Qualifications

• Ability to communicate fluently in English and Bahasa Malaysia is required.
• Minimum qualification of SPM or equivalent is necessary.
• Hospitality industry courses from recognized institutions are a plus.

Responsibilities

• Manage guest experiences and create a welcoming atmosphere.
• Process guest payments and manage cash handling tasks.
• Handle guest requests and inquiries promptly and courteously.

Skills

Customer orientated

Team player

Good personality

Proficiency in Opera

Fluent in English

Fluent in Bahasa Malaysia

Education

SPM or equivalent

Hospitality industry courses

Tools

Opera

Micros

Job description

DO YOU HAVE WHAT IT TAKES TO BE OUR HOTEL HERO?

We are always on the lookout for confident and enthusiastic individuals to be the heroes of Sunway Lost World Hotel. If you fit the descriptions, we promise you an exciting and colourful career opportunity with good remunerations and developmental growth. Join us in creating history while preserving our core values of Integrity, Humility, Excellence and togetherness.

HOW THIS CAREER WILL BENEFIT YOU?

• You will have the opportunity to climb the corporate ladder to a managerial role in the future ;
• Rewards and recognition : Long Service Award and Best Employee Award;
• Additional Benefits : Trainings and certification by company, staff gatherings, free staff entry for self and immediate family members.

KEY RESPONSIBILITIES :

• Manages the guest experience by creating a “home away from home” atmosphere.
• Process guest folios, collect payment and manage cash handling responsibilities.
• Print updated in-house, arrival, departure, and room status reports as and when required.
• Check all unresolved departures.
• Review service requests for arrivals.
• Write all wake-up call requests on specified form and enter on switchboard.
• Handle guest requests and concerns promptly and with courtesy.
• Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.
• Maintain efficient and effective flow of information with guests and all internal departments.
• Maintain a professional and good working relationship with fellow team members and other departments.
• Effectively communicate with guests at all levels and represents the hotel in a professional manner.
• Has good self-discipline in maintaining punctuality and work ethics.
• Carries him/herself in a professional manner, courteous and polite at all times
• Maintains use of proper telephone etiquette, greetings, standard answer time and pleasantries
• Maintains excellent grooming and hygiene as per hotel grooming standards.
• Guests are met with a warm smile with appropriate greetings and addressed by name.
• Anticipate guest needs by ensuring that repeat guests’ requirements are met based on information obtained from Guest Profiles.
• Ensures that data entry in Opera is accurate such as guest profiles, room rates, market codes, billing instructions and payment methods.
• Ensures that cash float is managed according to the policies and procedures set.
• Works closely with the concierge counter on transportation arrangements for guests, in ensuring no missed pick up’s or delay.
• Makes courtesy calls in ensuring guests are comfortable and happy with the services received during their stay.
• Ensures that bills are posted and charged accurately.
• Prepares the check out folios for guests and ensures that bills are checked thoroughly, to avoid guest complaints or delay upon check out.
• Ensures that the check out process is efficient and that all guests’ bills are settled prior to guest leaving the hotel.
• Ensures that guest feedback forms are completed and filed accordingly.
• From time to time, he/she may be required to perform other duties or special projects as deemed fit by the management.

WHO ARE WE LOOKING FOR?

• Hospitality industry courses from a recognized institution will be an added benefit.
• Minimum qualification - SPM or equivalent.
• Ability to communicate fluently and write proficiently in English and Bahasa Malaysia.
• Team player. Customer orientated
• Independent and disciplined.
• Good personality, courteous with a positive attitude
• Meticulous grooming
• Proficiency in Opera and Micros is an added advantage.
• Energetic, vibrant and fit.
• Has good information about general knowledge, places of interest and tourist attractions.
• Candidate must be willing to work during weekends and public holidays to support the operational needs as and when required;
• Applicants must be willing to work at SUNWAY LOST WORLD HOTEL, SUNWAY CITY, IPOH, PERAK.

WHAT CAN YOU EXPECT IF YOU WERE TO JOIN US?

• Attractive salary package including well thought-out benefits such as outpatient medical treatment, inpatient hospital coverage, optical and dental support;
• 5-day work week;
• Annual bonus + Annual Increment;
• Free Lost World of Tambun entrance tickets based on years of service;
• Well-fed tummy from our free meal package.

If you think you have what it takes to be our next hotel hero, wait not further and send in your resume.

We greatly appreciate all applicants for your keen interest to be part of Sunwayians, however only shortlisted candidates will contacted.

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