Guest Service Assistant

Mykey Global; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fast-growing property management company located in Kuala Lumpur is seeking a guest services professional. The ideal candidate will handle check-ins/check-outs, manage payments, and resolve guest issues while ensuring excellent customer service. Proficiency in Microsoft Office and strong communication skills are essential, along with the ability to multitask and attention to detail. Fluency in multiple languages is a plus. Join our team to provide luxurious experiences to our guests.

Qualifications

• Strong communication and customer service skills.
• Attention to detail and ability to solve problems.
• Experience with guest complaints and inquiries.

Responsibilities

• Perform hotel guest check-in and check-out.
• Handle payment and cashiering.
• Prepare arrival and departure lists.
• Sort out booking issues.
• Provide support during guest stays.

Skills

Phone Etiquette

Communication

Customer Service skills

Attention to detail

Problem-solving abilities

Strong organizational skills

Multitasking abilities

Excellent interpersonal skills

Fluency in multiple languages

Tools

Microsoft Office

Job description

MyKey Global is a fast-growing property management company and hospitality operator based in WP. Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

This position requires candidate to be based at Kuala Lumpur City Centre.

Qualifications & Experience

• Phone Etiquette, Communication, and Customer Service skills.
• Attention to detail and problem-solving abilities
• Experience in handling guest complaints.
• Strong organizational and multitasking abilities.
• Excellent interpersonal skills.
• Proficiency in Microsoft Office and office equipment
• Knowledge of property management or hospitality industry is a plus.
• Fluency in multiple languages is an advantage.

Tasks & Responsibilities

• Performing hotel guest check-in and check-out.
• Payment and cashiering.
• Communication skills with guests.
• Preparing arrival list and departure list.
• Preparing room keys for arrival and assignment of room numbers.
• Preparing end of day reporting including cashier's drop to be submitted to office.
• Sorting out any issues that may arise with bookings or reservations.
• Answering any questions guests might have about the reservation, arrival, payment process.
• Providing support to customers who may have enquiries or requests during stay.

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