GUEST SERVICE AMBASSADOR

7Stonez Holidays; Kampung Chamang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality company in Pahang is looking for an energetic and innovative person to join their team. The role involves greeting guests, ensuring room quality, and addressing guest concerns to create memorable experiences. Candidates should be graduates, fluent in Bahasa Malaysia, English, and Mandarin, and possess strong communication and customer service skills. A proactive attitude and ability to work shifts are required. If you are eager to learn and grow, apply now.

Benefits

EPF

SOCSO

EIS

Annual Leave

Medical Claim

Qualifications

• Ability to communicate effectively in Bahasa Malaysia, English, and Mandarin.
• Experience in Guest Servicing and the Hotel Industry is advantageous.
• Proactive with a willingness to learn and grow.

Responsibilities

• Carry out room audits to ensure quality.
• Greet and receive guests.
• Prepare guests for a memorable stay.
• Address guest concerns during their stay.
• Coordinate with reservations and housekeeping.
• Maintain post-stay relations with guests.
• Perform ad-hoc tasks from superior.

Skills

Communication Skills

Customer Service

Problem Solving

Education

Graduate in any discipline

Job description

EPF, SOCSO, EIS, Annual Leave, Medical Claim.

Job Requirements

• A graduate in any discipline.
• Experience in Guest Servicing and Hotel Industry is an advantage.
• Looking for young, energetic, innovative person who eager to learn and grow with our company.
• Must have an open mind to learn and apply.
• A proactive person with problems solving abilities.
• Good in Communication Skill and Customer Service.
• MUST be able to communicate effectively with clients in Bahasa Malaysia, English Language and Mandarin.
• MUST able to work in shift.
• Prefer to have own transport.

Job Description

• To carry out room audits to confirm room quality.
• To greet and receive guest.
• To prepare guest for a memorable stay.
• To address all the concerns of the guest during their stay.
• To coordinate with reservations and housekeeping team.
• To maintain post stay relations with guest.
• Ad-hoc task from superior/HOD.

Welcome to apply! The journey to your next raise starts with a simple call.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.