Guest Service Agent

Monkey's Canopy Resort; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality resort in Malaysia seeks a front office executive to manage guest interactions, check-in/check-out procedures, and coordinate reservations. This role requires a minimum qualification of SPM or a diploma in related fields, with preferences for bilingual candidates. Ideal candidates should demonstrate customer orientation, computer literacy, and the ability to handle multiple tasks with a positive attitude. The company values professionalism and offers a dynamic working environment.

Qualifications

• Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field.
• Good command of English and Bahasa Malaysia; proficiency in Chinese will be an added advantage.
• Computer literate with basic knowledge of MS Office and Front Office systems.

Responsibilities

• Greet guests and visitors with professionalism and courtesy.
• Manage check-in/check-out procedures and room assignments.
• Handle telephone calls, emails, and guest inquiries promptly.
• Coordinate reservations, transport requests, and special arrangements.
• Maintain accurate records and update guest profiles in the system.

Skills

Customer-oriented

Good interpersonal skills

Good communication skills

Proficiency in Bahasa Malaysia

Basic knowledge of MS Office

Education

SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration

Job description

Responsibilities

• Greet guests and visitors with professionalism and courtesy;
• Manage check-in/check-out procedures and room assignments;
• Handle phone calls, emails, and guest inquiries promptly;
• Coordinate reservations, transport requests, and special arrangements;
• Maintain accurate records and update guest profiles in the system;
• Process payments, issue receipts, and manage petty cash;
• Liaise with housekeeping, maintenance, and other departments for guest needs;
• Monitor lobby cleanliness and ensure welcoming ambiance;
• Assist with concierge duties and promote resort services or packages.

Job Specification

• Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field;
• Relevant experience in front office, reception, or customer service will be an added advantage;
• Good command of English and Bahasa Malaysia; proficiency in Chinese will be an added advantage;
• Computer literate with basic knowledge of MS Office and Front Office systems;
• Customer-oriented with good interpersonal and communication skills;
• Able to work shifts, weekends, and public holidays;
• Well-groomed, positive attitude, and professional work ethics.