Guest-First Hotel Front Desk & Concierge Specialist

W Kuala Lumpur; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel in Kuala Lumpur seeks a friendly and professional Receptionist/Waitstaff. This role involves welcoming guests, managing check-in/check-out, and ensuring a seamless guest experience. Ideal candidates should possess excellent English and Tagalog skills, have 1-2 years of hotel experience, and be available for shifting schedules. Competitive compensation includes service charge, tips, health insurance, and opportunities for training and career growth.

Benefits

Competitive monthly salary

Service charge and tips

Health insurance after regularization

Paid holiday and sick leaves

Employee discounts

Qualifications

• Minimum of 1-2 years of experience as a hotel receptionist or front desk agent.
• Fluency in English and Tagalog is required.
• Willingness to work on shifting schedules including nights and weekends.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Handle check-in and check-out procedures efficiently.
• Manage reservations and inquiries across various platforms.

Skills

Excellent English communication skills

Pleasant personality

Strong problem-solving skills

Neat and professional appearance

Customer-service orientation

Education

High school diploma

College degree in Hospitality or related field

Tools

Hotel management software (Opera, Fidelio)

MS Office

Job description

A luxury hotel in Kuala Lumpur seeks a friendly and professional Receptionist/Waitstaff. This role involves welcoming guests, managing check-in/check-out, and ensuring a seamless guest experience. Ideal candidates should possess excellent English and Tagalog skills, have 1-2 years of hotel experience, and be available for shifting schedules. Competitive compensation includes service charge, tips, health insurance, and opportunities for training and career growth.