Guest Experience Specialist (Hospitality & Travel) - Mandarin

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global customer support provider in Penang is seeking a Guest Experience Specialist fluent in Mandarin and English. Responsibilities include providing professional support via phone, email, and chat, guiding customers through the order process, and maintaining data security. Ideal candidates should have a college or bachelor's degree, be customer-centric, and possess strong problem-solving skills. The role offers a competitive salary range of RM3500 to RM4500. Fresh graduates are encouraged to apply!

Qualifications

• Proficiency in Mandarin and English for quality customer service.
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience is a plus.

Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and escalate urgent matters when necessary.
• Accurately record customer information and adhere to data security regulations.
• Work with the team to optimize service quality.
• Achieve performance goals set by the company.

Skills

Fluent in Mandarin

English B2 level

Customer-centric

Problem-solving skills

Typing speed: 40 words/minute

Proficiency in Microsoft Office

Education

College or Bachelor's degree

Job description

Guest Experience Specialist (Hospitality & Travel) - Mandarin

We are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

Provide professional support to customers in Mandarin and English via phone, email and online chat.

Guide customers to complete the online order and payment process.

Handle customer issues efficiently and escalate urgent matters when necessary.

Accurately record customer information and strictly adhere to data security regulations.

Work with the team to continuously optimize service quality.

Achieve the performance goals (KPIs) set by the company.

Qualifications

College or Bachelor's degree (any major, communication, English or related fields are preferred).

Fresh graduates are welcome to apply.

More than 6 months of customer service experience (any industry) is a plus.

Required Skills

Fluent in Mandarin level (clear pronunciation and fluent expression).

English B2 level (fluent in oral and written).

Customer-centric, patient and empathetic.

Excellent problem-solving and active listening skills.

Able to adapt to a fast-paced work environment.

Typing speed: 40 words/minute with over 90% accuracy.

Proficient in Microsoft Office.

Preferred Skills

More than 6 months of customer service experience (any industry) is a plus.

Pay range and compensation package

Salary Range: RM3500-RM4500