Guest Experience Specialist - 24/7 Front Desk

Jobstreet Malaysia; Malacca City; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Melaka is looking for a Hotel Customer Service Representative to provide outstanding guest service in a 24-hour rotational shift environment. Responsibilities include greeting guests and handling check-ins/outs. The ideal candidate will have at least one year of customer service experience, strong communication skills, and proficiency in English and another language. This role offers competitive salary, bonuses, and opportunities for professional growth.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for professional development

Supportive work environment

Qualifications

• At least 1 year of experience in customer service or hotel front office operations.
• Excellent communication and interpersonal skills.
• Proficiency in English and at least one other language.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Check guests in and out, resolve any guest issues.
• Assist guests with requests and provide hotel information.

Skills

Customer service experience

Communication skills

Problem-solving

Flexibility for shifts

Job description

A hospitality company in Melaka is looking for a Hotel Customer Service Representative to provide outstanding guest service in a 24-hour rotational shift environment. Responsibilities include greeting guests and handling check-ins/outs. The ideal candidate will have at least one year of customer service experience, strong communication skills, and proficiency in English and another language. This role offers competitive salary, bonuses, and opportunities for professional growth.