Guest Experience Manager: Front Office & Training

Hyatt Hotels Corporation; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel chain in Johor Bahru is seeking a Guest Experience Manager to enhance guest satisfaction and support the Front Office Manager. The role involves managing daily operations, training staff, and ensuring compliance with brand standards. Ideal candidates have a degree in Hospitality or Tourism and at least 2 years in a managerial position. Proficiency in OPERA PMS and Microsoft Office is essential. This position is limited to Malaysian Nationals due to local immigration regulations.

Qualifications

• Minimum 2 years in a managerial role such as Asst. Manager – Concierge or Guest Experience Manager.
• Strong knowledge of OPERA PMS required.
• Skilled in Microsoft Office (Word, Excel, Powerpoint).

Responsibilities

• Assist the Front Office Manager to ensure maximum guest satisfaction.
• Manage daily operations and training for the Front Office team.
• Conduct performance audits and ensure staff completes training.

Skills

Problem solving

Organizational skills

Interpersonal skills

Administrative skills

OPERA PMS knowledge

Microsoft Office Suite

Education

University Degree or Diploma in Hospitality or Tourism Management

Tools

OPERA PMS

Job description

A leading hotel chain in Johor Bahru is seeking a Guest Experience Manager to enhance guest satisfaction and support the Front Office Manager. The role involves managing daily operations, training staff, and ensuring compliance with brand standards. Ideal candidates have a degree in Hospitality or Tourism and at least 2 years in a managerial position. Proficiency in OPERA PMS and Microsoft Office is essential. This position is limited to Malaysian Nationals due to local immigration regulations.