Guest Experience Manager - Front Office | Flexible Hours

gradmalaysia.com; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading hotel in Kuala Lumpur is looking for a Guest Service Manager to oversee front office operations and enhance guest satisfaction. The ideal candidate will have a minimum of 5 years of experience in guest service or front office management. Key responsibilities include managing a team, addressing guest inquiries, and ensuring compliance with hotel policies. Strong leadership and interpersonal skills are essential for delivering exceptional customer service and creating memorable guest experiences.

Qualifications

• Minimum 5 years of experience in guest service or front office management in hospitality.
• Exceptional leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Oversee and coordinate front office operations, including check-in/check-out.
• Develop and implement strategies to enhance guest satisfaction.
• Manage, train, and motivate front office and guest service associates.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Customer service

Tools

Microsoft Office Suite

Hotel management software

Job description

A leading hotel in Kuala Lumpur is looking for a Guest Service Manager to oversee front office operations and enhance guest satisfaction. The ideal candidate will have a minimum of 5 years of experience in guest service or front office management. Key responsibilities include managing a team, addressing guest inquiries, and ensuring compliance with hotel policies. Strong leadership and interpersonal skills are essential for delivering exceptional customer service and creating memorable guest experiences.