Guest Experience Lead - Property Front Desk

Henry Butcher; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management company in Kuala Lumpur is seeking a Front Desk Customer Service professional. The ideal candidate will warmly greet residents and guests, handle requests, resolve complaints, and maintain records efficiently. With a preference for candidates with experience in the airline or hotel industries, proficiency in English is essential, and Mandarin will be an added advantage. The position requires working rotational shifts to ensure high-quality service delivery.

Qualifications

• At least 1 year of front desk customer service experience.
• Prior experience in the airline or hotel industry is a plus.
• Proficient in English (spoken & written).

Responsibilities

• Greet residents and guests warmly and professionally.
• Address and resolve resident complaints promptly.
• Monitor and report on the condition of common areas.

Skills

Front desk customer service

Social networking

Calmness under pressure

Job description

A property management company in Kuala Lumpur is seeking a Front Desk Customer Service professional. The ideal candidate will warmly greet residents and guests, handle requests, resolve complaints, and maintain records efficiently. With a preference for candidates with experience in the airline or hotel industries, proficiency in English is essential, and Mandarin will be an added advantage. The position requires working rotational shifts to ensure high-quality service delivery.