Guest Experience & Hotel Operations Lead

AMBASSADOR MGMT SDN BHD; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality management company in Kuala Lumpur is seeking a skilled professional to oversee daily operations, ensuring guest satisfaction and staff efficiency. The ideal candidate will manage budgets, set room rates, and train staff while maintaining high standards for cleanliness and safety. Candidates with 1-3 years of experience in the tourism or hotel sector, along with relevant educational qualifications, are encouraged to apply. The position offers competitive salary and benefits.

Qualifications

• 1-3 years of experience in tourism or hotel management.
• Strong understanding of budget management and staff training.

Responsibilities

• Manage daily operations ensuring guest satisfaction.
• Handle budget management and setting room rates.
• Recruit and train staff while resolving guest complaints.

Skills

Guest satisfaction management

Staff training

Budget management

Complaint resolution

Education

Diploma

Bachelor's Degree

Job description

A leading hospitality management company in Kuala Lumpur is seeking a skilled professional to oversee daily operations, ensuring guest satisfaction and staff efficiency. The ideal candidate will manage budgets, set room rates, and train staff while maintaining high standards for cleanliness and safety. Candidates with 1-3 years of experience in the tourism or hotel sector, along with relevant educational qualifications, are encouraged to apply. The position offers competitive salary and benefits.