Guest Experience & Front Office Manager

Genting Malaysia Berhad; Kampung Chamang; On-site; MYR 183,000 - 245,000; Full time

Job summary

A leading integrated resort operator in Malaysia is seeking a Guest Service Manager for the First World Hotel. This role involves overseeing front office operations and enhancing guest satisfaction through strategic initiatives. Candidates should have a minimum of 5 years in guest service or front office management, coupled with strong leadership and interpersonal skills. The position requires flexible hours, commitment to excellent customer service, and the ability to manage and motivate a team effectively.

Qualifications

• Minimum 5 years of experience in guest service or front office management.
• Exceptional leadership, communication, and interpersonal skills required.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee and coordinate all front office operations.
• Develop strategies to enhance guest satisfaction.
• Manage, train, and motivate front office team.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Customer service

Tools

Microsoft Office

Hotel management software

Job description

A leading integrated resort operator in Malaysia is seeking a Guest Service Manager for the First World Hotel. This role involves overseeing front office operations and enhancing guest satisfaction through strategic initiatives. Candidates should have a minimum of 5 years in guest service or front office management, coupled with strong leadership and interpersonal skills. The position requires flexible hours, commitment to excellent customer service, and the ability to manage and motivate a team effectively.