Guest Experience Ambassador

Hilton; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global hospitality company in Kuala Lumpur is seeking a motivated Magic Call Centre Agent to enhance guest experiences. You will be responsible for organizing and coordinating services to ensure customer satisfaction. The ideal candidate will have at least 2 years of experience in a 5-star hotel or similar role, possess strong communication skills, and show a high commitment to customer service excellence while working under pressure. Join a team where hospitality shines!

Benefits

Career growth opportunities

Employee discounts

Dynamic work environment

Qualifications

• Minimum 2 years of experience in a 5-star international branded hotel.
• Understand basic spoken English for business needs.
• Ability to work under pressure.

Responsibilities

• Organize and coordinate services for customer satisfaction.
• Manage hotel communications efficiently.
• Follow up with guests on service recovery.

Skills

Customer service focus

Communication skills

Problem-solving abilities

Organizational skills

Team cooperation

Tools

Computer systems

Job description

A global hospitality company in Kuala Lumpur is seeking a motivated Magic Call Centre Agent to enhance guest experiences. You will be responsible for organizing and coordinating services to ensure customer satisfaction. The ideal candidate will have at least 2 years of experience in a 5-star hotel or similar role, possess strong communication skills, and show a high commitment to customer service excellence while working under pressure. Join a team where hospitality shines!