Guest Experience Agent – Front Desk

Hilton Worldwide, Inc.; Kampung Atas A; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality company is hiring a Guest Service Agent at its DoubleTree by Hilton location in Kuala Lumpur. The ideal candidate will greet guests warmly, manage check-in and check-out processes, and handle guest inquiries with professionalism. Candidates should have experience in customer service, be familiar with hotel management systems, and possess strong communication skills. Full-time position with opportunities for growth in a vibrant hospitality environment.

Qualifications

• Previous experience in a similar role in a hotel or customer service environment.
• Excellent verbal and written communication skills in English; Bahasa Malaysia, and other languages are a plus.
• Competency in basic computer applications and reservation systems.

Responsibilities

• Greet guests with a welcoming attitude.
• Perform check-in, check-out procedures.
• Handle guest inquiries and complaints promptly.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality Management School

Tools

Property Management System (PMS)

Opera

Fidelio

OnQ

Job description

A global hospitality company is hiring a Guest Service Agent at its DoubleTree by Hilton location in Kuala Lumpur. The ideal candidate will greet guests warmly, manage check-in and check-out processes, and handle guest inquiries with professionalism. Candidates should have experience in customer service, be familiar with hotel management systems, and possess strong communication skills. Full-time position with opportunities for growth in a vibrant hospitality environment.